Technical Support Level 1

Winning Strategies ITS; New Jersey; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

401K

Paid holidays

Vacation

Microsoft Training

Job summary

Winning Strategies ITS in Newark, NJ is seeking a Technical Support Level 1 to deliver frontline desktop and network assistance for multiple clients. You’ll install and configure hardware/software, onboard/offboard users, and manage tickets in a fast-paced managed services environment.

Day-to-day duties include VPN troubleshooting, AD/Azure AD tasks, Office 365 support, and basic desktop/server remediation. Training and comprehensive benefits are provided, with opportunities for certification.

Qualifications

• Experience with Office 365 and Google G Suite.
• Experience with Active Directory & Azure Active Directory.
• Experience with Windows 10 Domain Based Environments.
• Experience with Troubleshooting VPN Client Connectivity.
• Ability to communicate technical information, both verbal and written, to a wide range of end-users.
• Strong troubleshooting and critical thinking skills.
• Ability to manage multiple support tickets and work independently.
• Positive and professional demeanor.
• Must pass a background check.

Responsibilities

• Installing and configuring computer hardware, software, printers and scanners.
• Onboarding and Offboarding Client End-Users.
• Imaging of Desktops & Laptops.
• Monitoring and maintaining computer systems.
• Provide basic level desktop/server support.
• Setting up email accounts on Outlook.
• Basic printer/scanner setup and troubleshooting.
• Malware and virus remediation.
• Troubleshoot basic laptop hardware issues.
• Escalate issues as necessary and document closure.

Skills

Office 365

Google G Suite

Active Directory / Azure AD

Windows 10 domain environments

VPN troubleshooting

Education

Associates in Information Technology

A+ and Net+ a plus

MCSE or MCITP a plus

ITIL Foundations certification a plus

Job description

Job Description

Job Description

You’re invited to join our team of enthusiastic young professionals who are working together to create innovative technology solutions for our clients. Winning Strategies ITS (www.wsits.com) in Newark, NJ is a fast-growing, full-service company providing technology expertise to a wide range of clients. Our services include managed services, Internet hosting, application hosting, website development and desktop support, among others. We manage more than 1000 desktops for small- to medium-size businesses.

Our office is located within walking distance from Newark Penn Station, Newark Broad Street Station, Washington Street Light Rail, and NJ transit bus stops. We also cover 50 percent of parking costs at a nearby parking garage. Many lunch options are within walking distance. The office is also near the NJ Performing Arts Center and the Prudential Center.

We are looking to immediately hire a Technical Support Level 1. The team provides network and workstation support in a managed services environment for multiple clients domestically and in Europe, Asia and Latin America.

Responsibilities:

• Installing and configuring computer hardware, software, printers and scanners
• Onboarding and Offboarding Client End-Users
• Imaging of Desktops & Laptops
• Monitoring and maintaining computer systems
• Support Systems Administrator with any projects.
• Efficiently work tickets via email and phone calls.
• Provide basic level desktop/server support.
• Setting up email accounts on Outlook.
• Basic printer/scanner setup and troubleshooting
• Malware and virus remediation
• Ensure proper recording, documentation and closure
• Troubleshoot basic laptop hardware issues
• Acts as support for all computer related problems and escalates as necessary. Issues may range from basic application support (Windows, Office, Adobe) to specific application support.
• Solving basic networking issues (inability to access network shares, unable to connect to internet).
• Updating hardware inventory information through provided asset management software
• Deploying and maintaining software installations
• Conducting periodic scheduled maintenance on staff laptops

Requirements:

• Experience with Office 365 and Google G Suite
• Experience with Active Directory & Azure Active Directory
• Experience with Windows 10 Domain Based Environments
• Experience with Troubleshooting VPN Client Connectivity
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• Strong troubleshooting and critical thinking skills
• Ability to manage multiple support tickets and work independently
• Positive and professional demeanor
• Must pass a background check

Education/Certification

• Associates in Information Technology (or related)
• A+ and Net+ a plus
• Microsoft Certified Systems Engineer (MCSE) or MCITP a plus
• ITIL Foundations certification a plus

This position comes with a comprehensive benefits package that includes Medical, Dental, Prescription, Vision, FSA, 401K, paid holidays, vacation and company sponsored Microsoft Training.