Executive IT Support Specialist (Windows & Mac)

Red Robin; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Red Robin is seeking a Corporate IT Support Specialist to deliver high‑quality end‑user support for the Restaurant Support Center, executives, remote employees, and field users. You will diagnose and resolve issues across Windows, macOS, mobile devices, Teams Rooms, printers, and other technologies, maintain asset lifecycle, and ensure reliable support processes.

The role requires strong professionalism, ownership, and the ability to work with minimal supervision in a fast-paced environment.

Qualifications

• 2+ years of IT support or corporate technology experience.
• Experience supporting Windows and macOS environments.
• Experience with ServiceNow or ITSM platforms.
• Familiarity with endpoint security and device management.
• Experience supporting Executive/VIP users.
• Excellent customer service and communication skills.

Responsibilities

• Provide technical support to RSC members, remote users, and field personnel across laptops, Macs, mobile devices, Teams Rooms, printers and related tech.
• Diagnose, troubleshoot and resolve issues with professionalism and customer service.
• Image, deploy, and manage laptops and Macs; maintain asset inventory and lifecycle.
• Coordinate asset shipping/receiving and ensure timely returns; support asset management standards.
• Support additional IT initiatives and after-hours projects as needed.

Skills

Customer service

Troubleshooting

Prioritization

Communication

Team collaboration

Adaptability

Ownership

Executive support

Education

High school diploma or GED

Tools

Active Directory

ServiceNow

Microsoft Teams

Microsoft Exchange/Outlook

Microsoft Office Suite

BeyondTrust

Wi‑Fi networking

Endpoint security tools

Job description

Red Robin is seeking a Corporate IT Support Specialist to deliver high‑quality end‑user support for the Restaurant Support Center, executives, remote employees, and field users. You will diagnose and resolve issues across Windows, macOS, mobile devices, Teams Rooms, printers, and other technologies, maintain asset lifecycle, and ensure reliable support processes.

The role requires strong professionalism, ownership, and the ability to work with minimal supervision in a fast-paced environment.