End User Support Specialist — Legal Tech & Trial IT

Binding Minds Inc. (Certified Disability Owned Business Enterprise); Denver (CO); On-site; USD 58,000 - 78,000; Full time

Job summary

Binding Minds Inc. is seeking an End User Support Analyst to troubleshoot applications and hardware, guiding issues from first report to full resolution.

You will assist attorneys and staff to ensure they have the tools needed for success, supporting both on-site and off-site meetings and trial setups. The role focuses on collaboration, accuracy, and superior client service, with responsibilities spanning desk-side training, account maintenance, and coordinating with IT teams and vendors.

Qualifications

• 2+ years of end-user, service desk, or desktop support experience, with 4–5 years of PC hardware and software knowledge; Windows support experience required and macOS experience preferred.

Responsibilities

• Provide advanced troubleshooting for desktop applications, operating systems, and hardware; use research tools to resolve issues.
• Support desktops, laptops, peripherals, smartphones, printers/MFPs, and specialized hardware configurations.
• Log, manage, and document support tickets; ensure timely responses and user satisfaction.
• Deliver desk-side and virtual training on firm-standard and specialized hardware and software.
• Assist with user account creation, modification, and maintenance across firm systems.
• Collaborate with IT teams, vendors, and application owners on complex issues; support infrastructure tasks and change management.
• Provide software/hardware support and troubleshooting for programs, meetings, trials; work off-site as required.
• Set up and support trial/off-site infrastructure (routers, switches, servers).
• Support and maintain conference room technology; schedule and monitor video/audio conferences; assist with hardware upgrades.

Skills

End-user support

Customer service

Troubleshooting

Communication

Documentation

Training

Collaboration

Time management

Tools

Microsoft 365

ServiceNow

LAN/WAN basics

VPN

DNS

Job description

Binding Minds Inc. is seeking an End User Support Analyst to troubleshoot applications and hardware, guiding issues from first report to full resolution.

You will assist attorneys and staff to ensure they have the tools needed for success, supporting both on-site and off-site meetings and trial setups. The role focuses on collaboration, accuracy, and superior client service, with responsibilities spanning desk-side training, account maintenance, and coordinating with IT teams and vendors.