Legal IT: End User Support Specialist

Morrison Foerster; Denver (CO); Sur place; USD 71 000 - 100 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision coverage

Parental leave

Wellness program

Résumé du poste

Morrison Foerster in Denver seeks an End User Support Analyst to be on the front lines of our technology experience, troubleshooting applications and hardware, and guiding issues from first report to full resolution for attorneys and staff. You’ll support day-to-day tech needs and high-stakes offsite meetings, collaborating with IT teams, vendors, and colleagues.

The role requires strong customer service, clear communication, and the ability to work in a fast-paced, professional environment

Qualifications

• 2+ years of end-user or service-desk experience and 4-5 years of PC hardware/software knowledge.
• Windows support experience required; macOS experience preferred.
• Working knowledge of Microsoft 365, ServiceNow, and basic LAN/WAN, server, Wi‑Fi, VPN, and DNS concepts.

Responsabilités

• Provide advanced troubleshooting for desktop applications, OS, and hardware; resolve issues using knowledge bases.
• Log, manage, and document support tickets with timely responses and clear communication.
• Deliver desk-side and virtual training on firm-standard hardware and software.
• Assist with user account creation, modification, and maintenance across firm systems.

Connaissances

Windows support

macOS

Microsoft 365

ServiceNow

LAN/WAN

VPN

DNS

Description du poste

Morrison Foerster in Denver seeks an End User Support Analyst to be on the front lines of our technology experience, troubleshooting applications and hardware, and guiding issues from first report to full resolution for attorneys and staff. You’ll support day-to-day tech needs and high-stakes offsite meetings, collaborating with IT teams, vendors, and colleagues.

The role requires strong customer service, clear communication, and the ability to work in a fast-paced, professional environment