End-User Tech Support Specialist

Morrison Foerster; Washington (District of Columbia); On-site; USD 76,000 - 106,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Parental Leave

Wellness Program

Education Reimbursement

Job summary

Morrison Foerster is seeking an End User Support Analyst to join the Information Technology Team in Washington, DC. You will troubleshoot applications and hardware, handle tickets, and ensure attorneys and staff have the tools they need to succeed, including off-site meetings and trials.

You’ll work with IT colleagues, vendors, and application owners to resolve complex issues, provide training, and support desk-side and virtual hardware/software setup in a fast-paced law firm environment.

Qualifications

• 2+ years of end-user, service desk, or desktop support experience.
• Windows support experience required; macOS experience preferred.
• Knowledge of Microsoft 365 and ServiceNow; basic LAN/WAN, VPN, DNS concepts.

Responsibilities

• Provide advanced troubleshooting for desktop applications, operating systems, and hardware.
• Log, manage, and document support tickets ensuring timely responses and user satisfaction.
• Deliver desk-side and virtual training on firm-standard hardware and software.
• Assist with user account creation and maintenance across firm systems.

Skills

End-User Support

Service Desk

Desktop Support

Windows & Office 365

Job description

Morrison Foerster is seeking an End User Support Analyst to join the Information Technology Team in Washington, DC. You will troubleshoot applications and hardware, handle tickets, and ensure attorneys and staff have the tools they need to succeed, including off-site meetings and trials.

You’ll work with IT colleagues, vendors, and application owners to resolve complex issues, provide training, and support desk-side and virtual hardware/software setup in a fast-paced law firm environment.