End User Support Technician — Onsite IT Troubleshooter & Training

Binding Minds Inc.; Basking Ridge (NJ); On-site; USD 31,000 - 44,000; Full time

Job summary

Binding Minds Inc. is seeking an IT Support professional (Contract) to analyze, diagnose, and resolve complex hardware and software issues for headquarters users in New Jersey.

You will escalate to Infrastructure and Operations to minimize downtime and serve as level 2 escalation from walk-up and call center per SLA. The role includes MAC requests, new-hire hardware/software setup, training on procedures, and onsite support for launches, meetings, and audits.

Qualifications

• Bachelor's degree, technical trade program, or equivalent work experience (2 years) Industry related certification required (A+, Microsoft, Apple, HDI)
• Experience in Microsoft Windows and Office use and troubleshooting.
• Strong knowledge of Microsoft Windows 10 and Office 365; laptop hardware and phone support.
• 4–5 years of IT support experience.

Responsibilities

• Perform analysis, diagnosis, and resolution of hardware and software problems for headquarters users within SLA.
• Coordinate problem resolution with Infrastructure and Operations to minimize downtime.
• Act as level 2 escalation from walk-up and call center according to SLA per ticket priority.
• Perform MAC requests and account lifecycle management for new hires.

Skills

IT Support

Windows 10

Office 365

Phone support

Networking basics

Education

Bachelor's degree or equivalent

Industry certifications (A+, Microsoft, Apple, HDI)

Job description

Binding Minds Inc. is seeking an IT Support professional (Contract) to analyze, diagnose, and resolve complex hardware and software issues for headquarters users in New Jersey.

You will escalate to Infrastructure and Operations to minimize downtime and serve as level 2 escalation from walk-up and call center per SLA. The role includes MAC requests, new-hire hardware/software setup, training on procedures, and onsite support for launches, meetings, and audits.