End User Support Specialist: Customer-First IT Help Desk

Ubiquity; Mission (SD); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

Ubiquity in Mission, United States is seeking an End User Support specialist who is proactive, customer-focused and eager to help staff resolve IT challenges. You will provide hands‑on technical support to keep operations running smoothly.

The role emphasizes strong communication, reliability, and the ability to document issues, install and configure systems, and escalate when needed. This office-based position requires a high school diploma and growing IT interest; prior service desk experience

Qualifikationen

• 1 year of relevant functional experience in similar roles.
• Exceptional customer-facing skills.
• High school Diploma, currently studying something related to IT field.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs.
• Accept constructive criticism and customer feedback regarding their experience with software or IT services.
• Good experience working with different operating systems including Windows and Mac OS.
• Ability to prioritize and manage several milestones and projects efficiently.
• Professional written and interpersonal skills are essential when communicating with customers and clients.

Aufgaben

• Resolve technical issues related to network interruptions; install and configure computer systems and applications within the company.
• Complete detailed information on requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
• Maintain a working log detailing all required system updates, as well as the date of completion.
• Act as the escalation for all computer and system related concerns from clients or other employees that cannot be resolved by the Service Desk.
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware.

Kenntnisse

Customer-facing skills

Time management

Help desk software

Remote desktop programs

Communication

Windows OS

Mac OS

Multitasking

Professional writing

Ausbildung

High school diploma

Tools

Windows OS

Mac OS

Jobbeschreibung

Ubiquity in Mission, United States is seeking an End User Support specialist who is proactive, customer-focused and eager to help staff resolve IT challenges. You will provide hands‑on technical support to keep operations running smoothly.

The role emphasizes strong communication, reliability, and the ability to document issues, install and configure systems, and escalate when needed. This office-based position requires a high school diploma and growing IT interest; prior service desk experience