End User Support Specialist — IT Help Desk Champion

Tap Growth ai; Mission (SD); On-site; USD 40,000 - 55,000; Full time

Job summary

Tap Growth ai in Mission, United States, is seeking a proactive End User Support specialist to join our team on-site. You’ll provide hands-on IT assistance to staff and help ensure smooth operations.

The role emphasizes customer-facing service, problem solving across Windows and Mac, and documenting issues and resolutions. A strong communicator with at least 1 year of similar experience is preferred.

Qualifications

• 1 year of relevant functional experience in similar roles.
• Proficient with Windows and Mac OS operating systems.
• Strong communication and problem-solving abilities.

Responsibilities

• Resolve technical issues related to network interruptions and install and configure computer systems and applications.
• Document requests with steps taken and dates involved.
• Maintain logs of system updates and completion dates.
• Escalate unresolved issues to the Service Desk.
• Attend in-person client meetings to troubleshoot hardware problems.
• Organize and file warranties and guides for computer hardware.

Skills

Customer service

IT support

Help desk software

Time management

Windows OS / Mac OS

Education

High school diploma

Job description

Tap Growth ai in Mission, United States, is seeking a proactive End User Support specialist to join our team on-site. You’ll provide hands-on IT assistance to staff and help ensure smooth operations.

The role emphasizes customer-facing service, problem solving across Windows and Mac, and documenting issues and resolutions. A strong communicator with at least 1 year of similar experience is preferred.