End User Support

Ubiquity; Mission (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Ubiquity in Mission, TX is seeking an End User Support specialist who is proactive and customer-focused to help staff with IT challenges. You will provide hands-on technical support and play a key role in keeping operations running smoothly.

The ideal candidate has at least 1 year of experience, strong customer-facing skills, and familiarity with Windows and macOS. This is an on-site role requiring effective communication and the ability to prioritize and resolve issues quickly.

Qualifications

• 1 year of relevant experience in similar roles.
• Exceptional customer-facing skills.
• High school Diploma; currently studying IT field.
• Strong time-management and deadline setting.
• Familiar with help desk software and remote access tools.
• Familiar with Windows and macOS.
• Strong prioritization and multitasking abilities.
• Excellent written and interpersonal communication.

Responsibilities

• Resolve technical issues related to network interruptions; install and configure computer systems/apps.
• Document requests with steps taken, dates, and individuals involved.
• Maintain logs of system updates and completion dates.
• Escalate unresolved issues to higher-level support.
• Attend in-person meetings with clients to troubleshoot hardware.
• Organize and file warranties and guides for hardware.

Skills

Customer service

Time management

Communication

Multitasking

Windows

macOS

Problem solving

1 year experience

Education

High school diploma

IT field studies

Tools

Help desk software

Remote support tools

Job description

We're Hiring: End User Support!

We are looking for a proactive and customer-focused End User Support specialist to join our team in Mission, United States. If you have a passion for technology and enjoy helping others solve their IT challenges, this is the perfect role for you! You'll play a key part in ensuring seamless operations by providing hands‑on technical support to our staff.

Location: Mission, United States
Work Mode: Work from Office
Role: End User Support

What You'll Do:

• Resolve technical issues related to network interruptions Install and configure computer systems and applications within the company.
• Complete detailed information on requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
• Maintain a working log detailed all required system updates, as well as the date of completion
• Act as the escalation for all computer and system related concerns from clients or other employees that cannot be resolved by the Service Desk.
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware.

What We're Looking For:

• 1 year of relevant functional experience in similar roles
• Exceptional customer-facing skills
• High school Diploma, currently studying something related to IT field

• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

• Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs

• Accept constructive criticism and customer feedback regarding their experience with software or IT services Good experience working with different operating systems including Windows and Mac OS

• Ability to prioritize and manage several milestones and projects efficiently

• Professional written and interpersonal skills are essential when communicating with customers and clients