Onsite End User Support Specialist

Ubiquity

Mission (TX)

On-site

USD 42,000 - 60,000

Full time

4 days ago

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Job summary

Ubiquity in Mission, TX is seeking an End User Support specialist who is proactive and customer-focused to help staff with IT challenges. You will provide hands-on technical support and play a key role in keeping operations running smoothly.

The ideal candidate has at least 1 year of experience, strong customer-facing skills, and familiarity with Windows and macOS. This is an on-site role requiring effective communication and the ability to prioritize and resolve issues quickly.

Qualifications

1 year of relevant experience in similar roles.
Exceptional customer-facing skills.
High school Diploma; currently studying IT field.
Strong time-management and deadline setting.
Familiar with help desk software and remote access tools.
Familiar with Windows and macOS.
Strong prioritization and multitasking abilities.
Excellent written and interpersonal communication.

Responsibilities

Resolve technical issues related to network interruptions; install and configure computer systems/apps.
Document requests with steps taken, dates, and individuals involved.
Maintain logs of system updates and completion dates.
Escalate unresolved issues to higher-level support.
Attend in-person meetings with clients to troubleshoot hardware.
Organize and file warranties and guides for hardware.