End User Services Intern: IT Support & Troubleshooting (Paid 12w)

Tepa; Alexandria (VA); Presencial; USD 29.000 - 34.000; Jornada completa

Descripción de la vacante

The End User Services Intern at The Tepa Companies is a paid 12-week program designed to support the Asset Analyst and resolve end-user issues across local, remote, and field users in a growing organization.

Based in Alexandria, VA, the internship offers hands-on IT experience, exposure to Ivanti service tickets, and collaboration with the IT team to troubleshoot Microsoft, Adobe, and other business applications. Schedule is ~40 hours/week.

Formación

• Pursuing a bachelor’s degree in information technology, computer science or another related field.
• Within 2 years of graduation (rising junior/rising senior).
• Desktop troubleshooting a plus.
• Microsoft Applications and administration.

Responsabilidades

• Collaborates with team members on troubleshooting.
• Responds to and follows up with service desk tickets from Ivanti via phone, email, chat, and in person.
• Assists with investigations and implementation of solutions to technical issues for end-users and collaborates with the IT team for help.
• Assists with technical support for Microsoft, Adobe, and other business applications.
• Installs, documents, and troubleshoots desktop software for production staff under supervision.
• Shadows and assists End User Services on problem management.

Conocimientos

Desktop troubleshooting

Microsoft Applications

Educación

Bachelor's degree in IT/CS in progress

Descripción del empleo

The End User Services Intern at The Tepa Companies is a paid 12-week program designed to support the Asset Analyst and resolve end-user issues across local, remote, and field users in a growing organization.

Based in Alexandria, VA, the internship offers hands-on IT experience, exposure to Ivanti service tickets, and collaboration with the IT team to troubleshoot Microsoft, Adobe, and other business applications. Schedule is ~40 hours/week.