Junior End User Services Analyst IT Support

Tepa; Alexandria (VA); On-site; USD 61,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

401(k) with company match

Life insurance

Flexible spending account

Health savings account

Mental health support

Short and long-term disability

Tuition reimbursement

Job summary

The End User Services Analyst role at The Tepa Companies delivers responsive, professional technology support throughout the employee lifecycle, handling incidents, device provisioning, and IT asset management.

This entry‑level position is intended for Dec 2026 graduates with a BA in information technology or computer science, offering hands‑on learning, mentorship, and growth as you begin your career with opportunities to contribute to onboarding, deployment, and ongoing end‑user support across

Qualifications

• 0-2 years in IT support or related technical service roles.
• Bachelor's degree in information technology or computer science, expected Dec 2025.
• Experience with Windows endpoints, Microsoft 365, Teams, printers, mobile devices.
• Knowledge of basic networking (Wi‑Fi, VPN, TCP/IP).
• Experience with ticketing/IT service management systems.
• Experience with Ivanti ITSM/ITAM or similar platform.
• Experience with Microsoft Intune, Autopilot, Entra ID.
• Experience with inventory control and asset lifecycle management.
• Certifications like CompTIA A+, Microsoft 365, ITIL Foundation preferred but not required.

Responsibilities

• Respond to and resolve end-user incidents via ITSM platform.
• Troubleshoot laptops, desktops, mobile devices, printers, and AV tech.
• Handle onboarding/offboarding and device provisioning.
• Maintain IT records in ITSM/ITAM and perform inventory audits.
• Coordinate shipping, receiving, deployment, and disposal of equipment.
• Follow escalation procedures and refer complex issues to senior staff.
• Create clear ticket notes and knowledge articles.
• Collaborate with Infrastructure, Cybersecurity, HR, and Procurement.
• Identify recurring issues and suggest improvements.
• Maintain high levels of customer service and ownership.
• Perform other duties as assigned.

Skills

IT support

End-user services

Desktop support

IT asset management

Technical service

Education

Bachelor's degree in information technology or computer science

Tools

Ivanti ITSM/ITAM

Microsoft Intune

Autopilot

Entra ID

Job description

The End User Services Analyst role at The Tepa Companies delivers responsive, professional technology support throughout the employee lifecycle, handling incidents, device provisioning, and IT asset management.

This entry‑level position is intended for Dec 2026 graduates with a BA in information technology or computer science, offering hands‑on learning, mentorship, and growth as you begin your career with opportunities to contribute to onboarding, deployment, and ongoing end‑user support across