End User Services Analyst- New grad opportunity

Tepa; Alexandria (VA); On-site; USD 61,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

401(k) with company match

Life insurance

Flexible spending account

Health savings account

Mental health support

Short and long-term disability

Tuition reimbursement

Job summary

The End User Services Analyst role at The Tepa Companies delivers responsive, professional technology support throughout the employee lifecycle, handling incidents, device provisioning, and IT asset management.

This entry‑level position is intended for Dec 2026 graduates with a BA in information technology or computer science, offering hands‑on learning, mentorship, and growth as you begin your career with opportunities to contribute to onboarding, deployment, and ongoing end‑user support across

Qualifications

• 0-2 years in IT support or related technical service roles.
• Bachelor's degree in information technology or computer science, expected Dec 2025.
• Experience with Windows endpoints, Microsoft 365, Teams, printers, mobile devices.
• Knowledge of basic networking (Wi‑Fi, VPN, TCP/IP).
• Experience with ticketing/IT service management systems.
• Experience with Ivanti ITSM/ITAM or similar platform.
• Experience with Microsoft Intune, Autopilot, Entra ID.
• Experience with inventory control and asset lifecycle management.
• Certifications like CompTIA A+, Microsoft 365, ITIL Foundation preferred but not required.

Responsibilities

• Respond to and resolve end-user incidents via ITSM platform.
• Troubleshoot laptops, desktops, mobile devices, printers, and AV tech.
• Handle onboarding/offboarding and device provisioning.
• Maintain IT records in ITSM/ITAM and perform inventory audits.
• Coordinate shipping, receiving, deployment, and disposal of equipment.
• Follow escalation procedures and refer complex issues to senior staff.
• Create clear ticket notes and knowledge articles.
• Collaborate with Infrastructure, Cybersecurity, HR, and Procurement.
• Identify recurring issues and suggest improvements.
• Maintain high levels of customer service and ownership.
• Perform other duties as assigned.

Skills

IT support

End-user services

Desktop support

IT asset management

Technical service

Education

Bachelor's degree in information technology or computer science

Tools

Ivanti ITSM/ITAM

Microsoft Intune

Autopilot

Entra ID

Job description

ABOUT THE TEPA COMPANIES

Established in 2005 and owned by the Paskenta Band of Nomlaki Indians, The Tepa Companies deliver comprehensive and sustainable solutions to federal, state, local, and private-sector clients throughout the United States. The tribally owned companies work independently and collaboratively to provide wide-ranging construction, engineering, environmental, industrial, staffing, and technology services.

When you join Tepa Companies, you have the opportunity to expand your entrepreneurial skill set while growing professionally alongside the best in the industry. You will have the opportunity to impact your team, the organization as a whole, and subsequently, our Tribe.

We seek out top talent to provide the best services for our clients. We focus on being a responsible company for our employees and their families by creating a culture that reflects our core values and offering competitive pay and benefits package. Our benefits package includes comprehensive medical, dental, vision, generous paid time off and holidays, 401(k) plan with company match, life insurance, flexible spending and health savings account, mental health support and resources, short and long-term disability, and tuition reimbursement.

Location: Alexandria, VA Salary range: $61,408.60 - $69,000

ABOUT THE JOB

The End User Services Analyst delivers responsive, professional, and reliable technology support throughout the employee technology lifecycle. This hands-on role combines end-user support, device and software fulfillment, and IT asset lifecycle activities to provide a consistent customer experience. The Analyst works within established service management processes, maintains accurate records and documentation, collaborates across IT teams, and contributes to continual service improvement.

This role is intended for Dec 2026 college graduates who majored in an applicable field. As Tepa continues to grow, we are focusing on hiring recent graduates to begin their careers at our organization with opportunities to receive hands‑on learning, mentorship, and growth within the company. This is an entry‑level position that does not require previous experience but does require completed education in the particular discipline.

• Respond to and resolve end-user incidents, service requests, and tasks through the IT service management platform via phone, email, chat, remote support, and in‑person support.
• Troubleshoot and support laptops, desktops, mobile devices, printers, conference room and audiovisual technology, Microsoft 365, Adobe, and other approved business applications.
• Execute employee onboarding, offboarding, moves/adds/changes, device deployment, software fulfillment, equipment recovery, refresh, and reuse activities in accordance with established procedures.
• Maintain accurate hardware, software, ownership, assignment, location, warranty, and lifecycle records in ITSM/ITAM and related systems; perform inventory audits and reconcile discrepancies.
• Coordinate equipment shipping, receiving, staging, configuration, returns, secure disposal, and cellular device activations or service changes as assigned.
• Follow service objectives, prioritization standards, security requirements, and documented escalation procedures; escalated complex or higher‑risk issues to the Senior End User Services Analyst, End User Services Manager, or appropriate subject matter expert.
• Create and maintain clear ticket notes, knowledge articles, standard operating procedures, and other technical documentation to improve repeatability and knowledge reuse.
• Collaborate with Infrastructure, Cybersecurity, HR, Procurement/Finance, and other IT staff to complete fulfillment, access, asset, and support activities.
• Identify recurring issues, process gaps, automation opportunities, and service improvements and bring recommendations forward to the End User Services Manager.
• Maintain a high level of customer service, professionalism, urgency, ownership, and follow‑through across assigned work.
• Perform other duties as assigned.

WHAT WE'RE LOOKING FOR

• 0-2 years of experience in IT support, end‑user services, desktop support, IT asset management, or a related technical service role; equivalent education and practical experience may be considered.
• Bachelor's degree or graduating in December 2025 with BA degree in information technology or computer science.
• Experience supporting Windows endpoints, Microsoft 365, Teams, printers, mobile devices, and common business applications.
• Working knowledge of basic networking concepts and troubleshooting, including Wi‑Fi, VPN, TCP/IP, and connectivity issues.
• Experience using a ticketing or IT service management system and documenting technical work.
• Experience with Ivanti ITSM/ITAM or another enterprise ITSM and asset management platform.
• Experience with Microsoft Intune, Autopilot, Entra ID, or modern endpoint management tools.
• Experience with inventory control, asset lifecycle management, procurement coordination, or equipment reconciliation.
• CompTIA A+, Microsoft 365, ITIL Foundation, HDI, or similar relevant certification preferred but not required.

Equal Opportunity Employer/Veterans/Disabled