Tech Support Intern - Paid, Flexible Hours, Mentorship

ATB Technologies; Town of Chesterfield (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid internship

Mentorship

Lunch provided

Job summary

ATB Technologies in Chesterfield office is seeking a Support Services Intern to contribute to our frontline IT support team. You will resolve technical issues, document resolutions, and collaborate with our specialists to improve processes in a fast-paced, client-focused environment.

The internship runs Spring 2027 for eligible students, requiring 20 hours per week on-site with flexible scheduling to fit classes. Start 1/18/2027, end 4/9/2027.

Qualifications

• Enrolled in a college/university program in CS/IT or related field.
• Preferred graduation date: May 2027, Dec 2027 or May 2028.
• Enthusiastic about technology and eager to learn in a fast-paced environment.
• Basic proficiency with Windows, Mac, and mobile devices.
• Familiarity with networking and cloud technologies is a plus.
• IT certifications is a plus.
• Strong problem-solving and analytical skills.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively.

Responsibilities

• Provide technical support for client systems, software, and hardware.
• Respond to incoming support requests with professionalism and clear communication.
• Document issues and resolutions thoroughly in our ticketing system.
• Monitor and troubleshoot systems, including desktops, servers, firewalls, and networking equipment.
• Assist in identifying and implementing solutions to customer issues.
• Participate in follow-ups and escalate issues internally when needed.

Skills

Technical support

Customer service

Documentation

Windows

Mac

Networking

Cloud technologies

IT certifications

Education

CS/IT student

Tools

Ticketing system

Microsoft Office

Remote desktop

Job description

ATB Technologies in Chesterfield office is seeking a Support Services Intern to contribute to our frontline IT support team. You will resolve technical issues, document resolutions, and collaborate with our specialists to improve processes in a fast-paced, client-focused environment.

The internship runs Spring 2027 for eligible students, requiring 20 hours per week on-site with flexible scheduling to fit classes. Start 1/18/2027, end 4/9/2027.