End User IT Support Intern - Paid 12-Week Program

Tepa Companies; Alexandria (VA); On-site; USD 29,000 - 34,000; Part time

Job summary

The End User Services Intern at The Tepa Companies will assist the Asset Analyst and act as a single point of resolution for local, remote, and field users in a growing organization. This paid 12-week program offers about 40 hours per week and visibility to impact the IT team and wider company.

Responsibilities include troubleshooting with the team, responding to Ivanti tickets, assisting with Microsoft/Adobe support, and helping with asset tracking and problem management.

Qualifications

• Pursuing a bachelor’s degree in information technology, computer science or another related field.
• Within 2 years of graduation (rising junior/rising senior).
• Desktop troubleshooting a plus
• Microsoft Applications and administration

Responsibilities

• Collaborates with team members on troubleshooting.
• Under supervision responds to and follows up with service desk tickets from Ivanti via phone, email, chat, and in person.
• Assists with investigations and implementation of solutions to technical issues for end-users and collaborate with co-workers on the IT team for help
• Assists with technical support for Microsoft, Adobe, and other business applications
• Installs, documents, and troubleshoots desktop software for production staff under supervision
• Shadows and assists End User Services on problem management
• Works closely with the IT Asset Analyst to assist asset tracking with employee/contractor moves, adds, and changes
• Customer focused to our internal and external clients
• Works with a sense of urgency
• Good communication skills both written and oral
• Other duties as assigned

Skills

Desktop troubleshooting

Communication skills

Customer focus

Education

Pursuing a bachelor’s degree in information technology or computer science

Tools

Microsoft Applications

Administration tools

Job description

The End User Services Intern at The Tepa Companies will assist the Asset Analyst and act as a single point of resolution for local, remote, and field users in a growing organization. This paid 12-week program offers about 40 hours per week and visibility to impact the IT team and wider company.

Responsibilities include troubleshooting with the team, responding to Ivanti tickets, assisting with Microsoft/Adobe support, and helping with asset tracking and problem management.