End-User IT Technician & Desktop Support Pro

OhioMeansJobs Highland County; Indiana (PA); On-site; USD 31,000 - 39,000; Full time

Job summary

Connection is seeking a Workstation Technician DC in Wilmington, OH to support distribution operations. You will diagnose and fix desktop hardware/software issues, install devices, and ensure smooth operation of IT systems across the facility.

The role emphasizes strong customer service, quick problem solving, and accurate documentation while maintaining desktop imaging and inventory records. Eligible candidates should be able to prioritize tasks and adapt to changing needs.

Qualifications

• Moderate to advanced desktop repair and configuration skills.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint).
• Strong customer-focused communication and problem-solving abilities.
• Ability to document steps and update procedures accurately.
• Capable of prioritizing tasks in a dynamic support environment.

Responsibilities

• Resolve hardware and software issues for all facility areas.
• Provide immediate support to distribution operations and fulfillment systems.
• Respond to printer or system issues impacting workflow.
• Prioritize issues and escalate when needed to ensure timely service.
• Install desktops, printers, laptops, tablets, and videoconferencing devices.
• Maintain software images and inventory records; train staff on new tools.

Skills

Desktop repair

Hardware troubleshooting

Printer support

Office 365 proficiency

Customer service

Email/phone communication

Documentation skills

Attention to detail

Time management

Adaptability

Job description

Connection is seeking a Workstation Technician DC in Wilmington, OH to support distribution operations. You will diagnose and fix desktop hardware/software issues, install devices, and ensure smooth operation of IT systems across the facility.

The role emphasizes strong customer service, quick problem solving, and accurate documentation while maintaining desktop imaging and inventory records. Eligible candidates should be able to prioritize tasks and adapt to changing needs.