Workstation Technician DC

ViziRecruiter,LLC.; Wilmington (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

401k plans

Medical insurance

Paid time off

Mental health support

Job summary

A technology solutions company based in Wilmington, Ohio is seeking a Workstation Technician to support their Distribution Services department. This role involves troubleshooting desktop and software issues, providing user training, as well as ensuring the operational efficiency of IT equipment. The ideal candidate should have strong technical skills, a customer-oriented mindset, and the ability to adapt to shifting priorities. The company offers competitive compensation and a comprehensive benefits package.

Qualifications

• Knowledge of hardware and software troubleshooting at Tier 1 level.
• Ability to create and manage documents in Microsoft Office Suite.
• Strong customer service capabilities and proactive listening.

Responsibilities

• Resolve hardware and software issues affecting operations.
• Provide immediate support to fulfillment operations.
• Install and maintain desktop and network equipment.
• Train users on new systems and procedures.

Skills

Intermediate and Tier 1 desktop computer repair

Advanced Microsoft Office skills

Customer-oriented

Professional discretion

Adaptability

Effective communication

Creativeness in problem-solving

Inquisitive information seeking

Quick learning ability

Detail-oriented

Job description

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Overview

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Working under direct supervision of the Site Network Systems Manager, the Workstation Technician supports the Distribution Services department in the day-to-day operation of the business through desktop, computer functionality, and device management. The Workstation Tech works on Tier 1 moderately complex hardware and software problems.

Responsibilities

• Uses reference manuals, software, and hardware manufacturers, and other sources to resolve hardware and software problems for all areas of the facility as requested or authorized.
• Provides immediate support to Distribution fulfillment operations.
• Responds to any printer or systems issue preventing or interrupting the fulfillment operation.
• Effectively prioritizes assigned issues in order to provide efficient and timely customer service and escalates issues as needed.
• Installs desktop, printers, wearable devices, laptop, tablet, video conferencing equipment [Hardware & Software].
• Receives, installs, tests, and trains the end user on new desktops.
• Maintains current software images of major desktop setups.
• Trains fellow staff members on new techniques or newfound resolutions as appropriate and completes special requests.
• Works with team to manage internal periodic departmental moves.
• Sets up Video Conferences as requested.
• Updates and maintains central desktop and peripheral inventory database.
• Documentation of procedures related to workstation processes.
• Writes procedures for software and hardware installation.
• Performs all other duties or special projects as assigned.

Requirements

• Intermediate and Tier 1 desktop computer repair, configuration, and networking.
• Advanced Microsoft Office skills to include creating presentations, creating documents in Word and creating spreadsheets in Excel.
• Customer oriented with ability to listen to and anticipate needs of the customer.
• Discreet with ability to perform work in a professional manner.
• Good understanding of business needs in order to prioritize work requests.
• Adaptable with ability to switch tasks based on shifting priorities.
• Articulate with ability to express oneself clearly and professionally in written and oral communication.
• Creative with ability to develop original solutions to problems.
• Inquisitive information seeker with ability to ask probing questions to uncover root causes of problems.
• Quick study with ability to master a situation or learn new things with minimum direction or training.
• Detail oriented with item-by-item focus with ability to proofread for accuracy.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process, communication with a live person, and a signed offer letter.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.