Workstation Technician DC

OhioMeansJobs Highland County; Indiana (PA); On-site; USD 31,000 - 39,000; Full time

Job summary

Connection is seeking a Workstation Technician DC in Wilmington, OH to support distribution operations. You will diagnose and fix desktop hardware/software issues, install devices, and ensure smooth operation of IT systems across the facility.

The role emphasizes strong customer service, quick problem solving, and accurate documentation while maintaining desktop imaging and inventory records. Eligible candidates should be able to prioritize tasks and adapt to changing needs.

Qualifications

• Moderate to advanced desktop repair and configuration skills.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint).
• Strong customer-focused communication and problem-solving abilities.
• Ability to document steps and update procedures accurately.
• Capable of prioritizing tasks in a dynamic support environment.

Responsibilities

• Resolve hardware and software issues for all facility areas.
• Provide immediate support to distribution operations and fulfillment systems.
• Respond to printer or system issues impacting workflow.
• Prioritize issues and escalate when needed to ensure timely service.
• Install desktops, printers, laptops, tablets, and videoconferencing devices.
• Maintain software images and inventory records; train staff on new tools.

Skills

Desktop repair

Hardware troubleshooting

Printer support

Office 365 proficiency

Customer service

Email/phone communication

Documentation skills

Attention to detail

Time management

Adaptability

Job description

Workstation Technician DC

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Wilmington, OH

Connection

At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose. We’d love for you to join us and make your mark on the future of technology.

https://www.connection.com/

Full Time

$22.60/Hr. – $28.36/Hr.

Overview: What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Why You Should Join Us:

• You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.
• Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.
• We value the importance of our employees’ emotional well‑being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.
• You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Responsibilities:

• Uses reference manuals, software, and hardware manufacturers, and other sources to resolve hardware and software problems for all areas of the facility as requested or authorized.
• Provides immediate support to Distribution fulfillment operations.
• Responds to any printer or systems issue preventing or interrupting the fulfillment operation.
• Effectively prioritizes assigned issues in order to provide efficient and timely customer service and escalates issues as needed.
• Installs desktop, printers, wearable devices, laptop, tablet, video conferencing equipment [Hardware & Software].
• Receives, installs, tests, and trains the end user on new desktops.
• Maintains current software images of major desktop setups.
• Trains fellow staff members on new techniques or newfound resolutions as appropriate and completes special requests.
• Works with team to manage internal periodic departmental moves.
• Sets up Video Conferences as requested.
• Updates and maintains central desktop and peripheral inventory database.
• Documentation of procedures related to workstation processes.
• Writes procedures for software and hardware installation.
• Performs all other duties or special projects as assigned.

Requirements:

• Intermediate and Tier 1 desktop computer repair, configuration, and networking.
• Advanced Microsoft Office skills to include creating presentations, creating documents in Word and creating spreadsheets in Excel.
• Customer oriented with ability to listen to and anticipate needs of the customer.
• Discreet with ability to perform work in a professional manner.
• Good understanding of business needs in order to prioritize work requests.
• Adaptable with ability to switch tasks based on shifting priorities.
• Articulate with ability to express oneself clearly and professionally in written and oral communication.
• Creative with ability to develop original solutions to problems.
• Inquisitive information seeker with ability to ask probing questions to uncover root causes of problems.
• Quick study with ability to master a situation or learn new things with minimum direction or training.
• Detail oriented with item-by-item focus with ability to proofread for accuracy.