End User IT Technician — 24/7 Exchange Support

The Exchange; California; On-site; USD 65,000 - 90,000; Full time

Job summary

The Exchange in California seeks a first-level IT support professional to handle non-routine incidents at local store operations or the HQ Exchange data center. The role safeguards access to restricted data, troubleshoots issues, and maintains IT equipment and SOPs.

Expect shift work or after-hours duties as part of a 24x7 environment. Eligibility includes three years of technical support experience or a Bachelor’s degree with one year of related experience.

Qualifications

• Three years computer technical support.
• Or Bachelor's degree and one year experience in computer technical support.
• Bachelor's degree preferred.
• Major/Minor: BUSINESS ADMINISTRATION - Preferred; INFORMATION TECHNOLOGY - Preferred.
• Certificate/License: CISCO CERTIFIED NETWORKING TECH - Preferred.

Responsibilities

• Monitors computing systems for performance and troubleshoots events.
• Repairs and upgrades IT operating equipment and software as directed; updates documentation.
• Tests new SOPs and elevates incorrect procedures for revision.
• Responds to calls and emails for assistance with IT operations, including after hours support.
• Uses IT problem management database to research known problems.
• Maintains IT computing equipment to meet lifecycle plans.
• May train end-users in new IT features and solutions.
• Performs other duties as assigned.
• Work 24x7 shifts; after hours, holidays, and weekends may be required.

Skills

Three years computer technical support

Education

Bachelor's degree

BACHELORS DEGREE - Preferred

BUSINESS ADMINISTRATION - Preferred

INFORMATION TECHNOLOGY - Preferred

Cisco Certified Networking Tech - Preferred

Job description

The Exchange in California seeks a first-level IT support professional to handle non-routine incidents at local store operations or the HQ Exchange data center. The role safeguards access to restricted data, troubleshoots issues, and maintains IT equipment and SOPs.

Expect shift work or after-hours duties as part of a 24x7 environment. Eligibility includes three years of technical support experience or a Bachelor’s degree with one year of related experience.