End User Computer Technician

The Exchange; California; On-site; USD 65,000 - 90,000; Full time

Job summary

The Exchange in California seeks a first-level IT support professional to handle non-routine incidents at local store operations or the HQ Exchange data center. The role safeguards access to restricted data, troubleshoots issues, and maintains IT equipment and SOPs.

Expect shift work or after-hours duties as part of a 24x7 environment. Eligibility includes three years of technical support experience or a Bachelor’s degree with one year of related experience.

Qualifications

• Three years computer technical support.
• Or Bachelor's degree and one year experience in computer technical support.
• Bachelor's degree preferred.
• Major/Minor: BUSINESS ADMINISTRATION - Preferred; INFORMATION TECHNOLOGY - Preferred.
• Certificate/License: CISCO CERTIFIED NETWORKING TECH - Preferred.

Responsibilities

• Monitors computing systems for performance and troubleshoots events.
• Repairs and upgrades IT operating equipment and software as directed; updates documentation.
• Tests new SOPs and elevates incorrect procedures for revision.
• Responds to calls and emails for assistance with IT operations, including after hours support.
• Uses IT problem management database to research known problems.
• Maintains IT computing equipment to meet lifecycle plans.
• May train end-users in new IT features and solutions.
• Performs other duties as assigned.
• Work 24x7 shifts; after hours, holidays, and weekends may be required.

Skills

Three years computer technical support

Education

Bachelor's degree

BACHELORS DEGREE - Preferred

BUSINESS ADMINISTRATION - Preferred

INFORMATION TECHNOLOGY - Preferred

Cisco Certified Networking Tech - Preferred

Job description

Job Description

Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services.

Job Description

Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services. Job Grade: 3. Job Tier: 3. Career Area: Information Technology. Supervisor: No. Job Qualifications: Three years computer technical support. Or Bachelor's degree and one year experience in computer technical support. Degree (one Of): BACHELORS DEGREE - Preferred. Major/Minor (one Of): BUSINESS ADMINISTRATION - Preferred, INFORMATION TECHNOLOGY - Preferred. Certificate/License (one Of): CISCO CERTIFIED NETWORKING TECH - Preferred. Work - Onsite (Beale Exchange): Remote/Telework not authorized per Presidential Memorandum "Return to In Person Work", PCS Not Authorized/LSP Not Authorized. Major Duties: Monitors various computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events. Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation. Tests new SOPs and elevates incorrect procedures for revision or correction. Responds to telephone calls and email requests for assistance with IT operations which may include providing after hours support. Uses the IT problem management database to research known problems. Assists with maintaining IT computing equipment to meet established life cycle plans. May provide training to end-users in new IT technical features and solutions to problems. Performs other duties as assigned. Work Challenges: 24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends. IT environment is constantly changing demanding quick solutions and evolving skills. IT position - there may be extensive TDY associated with this IT work. Job Type: Management. Number of Positions Remaining: 1. 21-Oct-2026

Job Grade

3

Job Tier

3

Career Area

Information Technology

Supervisor

No

Job Qualifications

Three years computer technical support. Or Bachelor's degree and one year experience in computer technical support.

Degree (one Of)

• BACHELORS DEGREE - Preferred

Major/Minor (one Of)

• BUSINESS ADMINISTRATION - Preferred
• INFORMATION TECHNOLOGY - Preferred

Certificate/License (one Of)

• CISCO CERTIFIED NETWORKING TECH - Preferred

Work - Onsite (Beale Exchange)

• Remote/Telework not authorized per Presidential Memorandum "Return to In Person Work"
• PCS Not Authorized/LSP Not Authorized

Major Duties

Monitors various computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events. Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation. Tests new SOPs and elevates incorrect procedures for revision or correction. Responds to telephone calls and email requests for assistance with IT operations which may include providing after hours support. Uses the IT problem management database to research known problems. Assists with maintaining IT computing equipment to meet established life cycle plans. May provide training to end-users in new IT technical features and solutions to problems. Performs other duties as assigned.

Work Challenges

24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends. IT environment is constantly changing demanding quick solutions and evolving skills. IT position - there may be extensive TDY associated with this IT work.

Job Type

Management

Number of Positions Remaining

1

21-Oct-2026