End-User IT Support Technician (Entry Level)

Atlantic Health; Morristown (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Tuition Assistance

On-site childcare

Employee assistance program

Job summary

Atlantic Health is seeking an IT support professional to provide first-level end-user technology assistance across organizational software, hardware, and operating systems. You will diagnose issues via phone, e-mail, portal, or chat, and escalate when needed, ensuring timely, professional service in a healthcare setting.

You will document incidents, assist with knowledge base creation, and coordinate with ISS teams to maintain stable technology operations across multiple facilities in New Jersey.

Qualifications

• Associates degree or technical certificate, or 1 year related work experience.
• Able to type 40 words per minute.
• Familiar with Active Directory and Service Management Systems; healthcare exp preferred.
• HDI, ITIL, Microsoft, CompTIA certifications desirable.

Responsibilities

• Provide first level support to the team members and other customers of Atlantic Health System.
• Document and classify incidents and service requests in the service management system.
• Provide initial support, investigation and diagnosis for all incidents and requests.
• Resolve, confirm resolution and close incidents or escape calls to the appropriate teams.
• Escalate calls with required details when resolution cannot be achieved.
• Answer all correspondence in a timely manner.
• Create and edit knowledge documents.
• Attend and participate in meetings and training sessions.
• Work with other ISS team members and/or vendors to achieve successful support and maintenance of organizational hardware, software, and technology.
• Coordinate with analysts or managers on service interruptions.
• Run reports and downloads per documented procedures.
• Monitor and act on system alerts.
• Write, edit and send professional enterprise communications.
• Other duties not previously outlined.

Skills

Customer service

Problem solving

Communication

Teamwork

Education

Associate degree or technical certificate

Tools

Active Directory

Service Management Systems

Job description

Atlantic Health is seeking an IT support professional to provide first-level end-user technology assistance across organizational software, hardware, and operating systems. You will diagnose issues via phone, e-mail, portal, or chat, and escalate when needed, ensuring timely, professional service in a healthcare setting.

You will document incidents, assist with knowledge base creation, and coordinate with ISS teams to maintain stable technology operations across multiple facilities in New Jersey.