Hospital PC Support Tech (Temporary)

Saint Peter's Healthcare System

New Brunswick (NJ)

On-site

USD 42,000 - 54,000

Part time

3 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

Free onsite parking

Generous 401(k) match

Adoption assistance

Back-up daycare

Recognition rewards

Tuition assistance

Job summary

Saint Peter's Healthcare System is seeking a PC Support Technician - Temporary to join our IT team in New Jersey. You will provide expert desktop and software support to hospital staff, troubleshoot hardware and software issues, and assist with remote desktop sessions as needed.

This role emphasizes timely resolution, accuracy, and good customer service in a fast-paced clinical environment. You will work with Windows and Mac OS, office productivity tools, and standard hospital applications,

Qualifications

Strong problem-solving skills and a passion for staying current with technology.
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi configuration.
Excellent communication and interpersonal skills to assist users effectively with proven ability to work collaboratively in a team environment.
Experience with Windows OS and Mac OS, including installation, configuration, and troubleshooting.
Proficiency in troubleshooting, repairing, and maintaining desktop hardware components, including CPUs, RAM, hard drives, and peripherals.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Responsibilities

Provide expert network and computer support, assisting hospital staff with computer-related issues, installing, and maintaining hardware and software, monitoring network traffic, overseeing automatic backups, and analyzing and troubleshooting problems promptly.
Install, configure, and troubleshoot software applications, including Microsoft Office Suite and various productivity tools. Provide remote desktop support using remote desktop tools and techniques to end users.
Support a range of software applications, including Windows Operating System, Novell Software, Microsoft Office Software, and other approved IT applications. Responds to inquiries about the software applications it supports and offers assistance. Contributes to the licensing of software products.
Provide timely solutions to user requests for assistance with personal computer hardware issues. Point users in the direction of the best course of action if problems are outside the IT department's purview. Keep thorough records of user assistance requests and periodically evaluate them to determine the need to improve education and training.
Collaborate closely with IT management and immediately alerts them to any potential problems encountered while completing assignments. Attends educational programs and training sessions to expand knowledge of technological breakthroughs. Keeps up with new technological trends by consulting a variety of sources, such as trade periodicals and websites.