IT Helpdesk Analyst I — Data Center & End-User Support

AtlantiCare; United States; On-site; USD 27,607 - 40,046; Full time

Benefits offered by this job

Generous paid time off

Medical, prescription drug, dental & vision insurance

Retirement plans with employer contributions

Tuition reimbursement

Wellness programs

Job summary

AtlantiCare is seeking a Customer Support Desk Analyst I to ensure computer operations for end users. The ideal candidate will maintain the Data Center functionality, respond to help requests, and exhibit exceptional customer service skills. Responsibilities include troubleshooting hardware/software issues and documenting resolutions. This full-time role offers benefits such as medical insurance, generous paid time off, and tuition reimbursement for educational goals.

The position requires a high school diploma, A+ Certification preferred, and strong analytical abilities. Must be able to work various shifts including weekends.

Qualifications

• Exceptional written and oral communication skills.
• Ability to absorb and retain information quickly.
• Strong troubleshooting skills with diagnostic utilities.

Responsibilities

• Field incoming help requests from end users via various channels.
• Document end-user identification and nature of the problems.
• Prioritize, schedule, and resolve problems efficiently.
• Maintain Data Center standard operating procedures.
• Develop help sheets and FAQs for end users.

Skills

Customer service orientation

Documentation skills

Problem-solving abilities

Interpersonal skills

Technical knowledge of computer hardware

Education

High school diploma or GED

A+ Certification

Job description

AtlantiCare is seeking a Customer Support Desk Analyst I to ensure computer operations for end users. The ideal candidate will maintain the Data Center functionality, respond to help requests, and exhibit exceptional customer service skills. Responsibilities include troubleshooting hardware/software issues and documenting resolutions. This full-time role offers benefits such as medical insurance, generous paid time off, and tuition reimbursement for educational goals.

The position requires a high school diploma, A+ Certification preferred, and strong analytical abilities. Must be able to work various shifts including weekends.