End-User IT Support Specialist | Tech Troubleshooter

Cirrus; Duluth (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Group life & disability insurance

FSA/HSA offerings

Well-being program

401(k) match

PTO and holidays

Parental leave

Tuition reimbursement

Employee discounts

Community & employee clubs

Job summary

Cirrus is seeking an IT Client Tech Specialist to support end-user computing for all Cirrus employees. You will provide timely solutions, document fixes, and train users, while acting as a subject matter expert for multiple client technology solutions.

You will deploy and maintain hardware and software, manage service requests, and ensure high availability in Cirrus’s manufacturing environment. Strong customer service and problem-solving skills are required.

Qualifications

• Associates degree in computer related field or equivalent combination of education and experience.
• 1+ years technical support/Systems Administration is preferred.
• Experience with computer hardware, software, mobile devices and peripherals.
• Experience troubleshooting connectivity, wireless, switching, cabling and other networking hardware required.

Responsibilities

• Maintains expertise in end-user computing technologies at Cirrus.
• Keeps current with advancements in end-user computing tech.
• Creates and manages Service Requests, Incidents, and Problems through a ticketing system.
• Provides consulting assistance to Cirrus personnel regarding technologies to perform their jobs.
• Maintains, analyzes, troubleshoots, and repairs IT hardware and software.
• Sets up, configures, and performs hardware and software deployments.
• Manages multiple requests with strong follow-through.
• Monitors system performance for high capability and effectiveness.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports a 24x7 manufacturing environment with flexible work hours.
• Maintains regular attendance.

Skills

Technical support

Systems administration

Hardware & peripherals

Networking basics

Education

Associates degree in computer-related field

Tools

Microsoft 365

Microsoft System Center

Jamf Pro

Job description

Cirrus is seeking an IT Client Tech Specialist to support end-user computing for all Cirrus employees. You will provide timely solutions, document fixes, and train users, while acting as a subject matter expert for multiple client technology solutions.

You will deploy and maintain hardware and software, manage service requests, and ensure high availability in Cirrus’s manufacturing environment. Strong customer service and problem-solving skills are required.