Client Tech Specialist 1

Cirrus; Duluth (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Group life & disability insurance

FSA/HSA offerings

Well-being program

401(k) match

PTO and holidays

Parental leave

Tuition reimbursement

Employee discounts

Community & employee clubs

Job summary

Cirrus is seeking an IT Client Tech Specialist to support end-user computing for all Cirrus employees. You will provide timely solutions, document fixes, and train users, while acting as a subject matter expert for multiple client technology solutions.

You will deploy and maintain hardware and software, manage service requests, and ensure high availability in Cirrus’s manufacturing environment. Strong customer service and problem-solving skills are required.

Qualifications

• Associates degree in computer related field or equivalent combination of education and experience.
• 1+ years technical support/Systems Administration is preferred.
• Experience with computer hardware, software, mobile devices and peripherals.
• Experience troubleshooting connectivity, wireless, switching, cabling and other networking hardware required.

Responsibilities

• Maintains expertise in end-user computing technologies at Cirrus.
• Keeps current with advancements in end-user computing tech.
• Creates and manages Service Requests, Incidents, and Problems through a ticketing system.
• Provides consulting assistance to Cirrus personnel regarding technologies to perform their jobs.
• Maintains, analyzes, troubleshoots, and repairs IT hardware and software.
• Sets up, configures, and performs hardware and software deployments.
• Manages multiple requests with strong follow-through.
• Monitors system performance for high capability and effectiveness.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports a 24x7 manufacturing environment with flexible work hours.
• Maintains regular attendance.

Skills

Technical support

Systems administration

Hardware & peripherals

Networking basics

Education

Associates degree in computer-related field

Tools

Microsoft 365

Microsoft System Center

Jamf Pro

Job description

Overview

The IT Client Tech Specialist is responsible for supporting the ongoing Information Technology needs of all Cirrus employees. The position provides guidance for all aspects of end-user computing. Provides timely and creative solutions to end-user computing problems to ensure end-user productivity. Responsible for documenting solutions to problems and developing end-user guidelines/training. The position has superior troubleshooting capabilities, and outstanding customer service and support skills. Evaluates business/technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems. The Client Tech Specialist serves as a subject matter expert for multiple client technology solutions. The Information Center Help Desk is a dynamic environment which offers exposure to many technologies across all Cirrus business units. Excellent written and verbal communication skills are required.

Responsibilities

• Maintains expertise in the end-user computing technologies and environment at Cirrus.
• Keeps current with advancements in the field of end-user computing technologies.
• Creates and manages Service Requests, Incidents, and Problems through a ticketing system.
• Provides consulting assistance to Cirrus personnel regarding the use of technologies in the performance of their jobs.
• Maintains, analyzes, troubleshoots, and repairs Information Technology hardware and software.
• Setups, configures, and performs hardware and software deployments.
• Manages multiple requests at one time with exceptional follow through.
• Monitors system performance to assure high level of capability and effectiveness.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Must be open to flexible work hours in a 24x7 manufacturing environment.
• Regular, reliable, and predictable attendance.

Qualifications

• Associates degree in computer related field or equivalent combination of education and experience
• 1+ years technical support/Systems Administration is preferred
• Experience with computer hardware, software, mobile devices and peripherals
• Experience troubleshooting connectivity, wireless, switching, cabling and other networking hardware required

Preferred

• ITIL Foundation Certification is preferred
• Experience with installing, imaging and deploying desktop and laptop OS is preferred
• Experience administrating Microsoft 365 is preferred
• Experience with video conferencing and collaboration tools and services preferred
• Experience with Apple iOS or Google Android is a plus
• Experience utilizing Microsoft System Center or Jamf Pro is a plus
• Familiarity with Manufacturing systems, IoT, PLC and Industrial Automation a plus

Our Benefits:

• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance
• Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA
• Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
• PTO: Various PTO plans starting at 100 hours accrued within the first year
• Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
• Career Development: Tuition reimbursement program and professional growth opportunities
• Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
• Community & Engagement: Company and employee clubs at various locations

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!