Technical Support Specialist — Fast, Customer‑Focused Help

Cirrus Systems; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Cirrus Systems in Dallas, Texas is seeking a Technical Support Agent to join their world-class support team. You will be responsible for providing effective customer support for Cirrus products, resolving issues via phone and email, and ensuring customer satisfaction.

The ideal candidate will have strong organizational skills, experience in a customer service role, and be able to manage multiple priorities in a fast-paced environment. This is an hourly, non-exempt position.

Qualifications

• Must be able to sit for long periods and use headset/microphone.
• Must be able to lift, carry, and move up to 50 lbs.

Responsibilities

• Receive, assign, and manage support requests via phone or email.
• Help customers resolve issues effectively.
• Accurately process and record call transactions.
• Track tickets through the support process until completion.

Skills

Strong organizational skills

Exceptional phone etiquette

Ability to manage multiple priorities

Self-motivated in team environment

Excellent written and verbal communication skills

Education

High school diploma or equivalent

Customer Service/Support related education

Job description

Cirrus Systems in Dallas, Texas is seeking a Technical Support Agent to join their world-class support team. You will be responsible for providing effective customer support for Cirrus products, resolving issues via phone and email, and ensuring customer satisfaction.

The ideal candidate will have strong organizational skills, experience in a customer service role, and be able to manage multiple priorities in a fast-paced environment. This is an hourly, non-exempt position.