Client Tech Specialist 1

Cirrus Aircraft; Duluth (MN); On-site; USD 34,963 - 56,095; Full time

Benefits offered by this job

Comprehensive Health Coverage

401(k) Plan with company match

Tuition reimbursement program

Job summary

Cirrus Aircraft in Duluth, Minnesota is hiring a Client Technologies Specialist to support IT needs for all employees. This role involves troubleshooting, providing end-user support, and maintaining IT systems while ensuring high levels of service.

The ideal candidate has an Associate's degree and technical support experience, especially with Microsoft 365 and various technologies. Cirrus offers comprehensive health coverage and a 401(k) plan with company match, among other benefits.

Qualifications

• 1+ years technical support/Systems Administration preferred.
• Experience with computer hardware, software, mobile devices and peripherals.
• Experience troubleshooting networks and connectivity issues.

Responsibilities

• Provide consulting assistance to Cirrus personnel regarding use of technologies.
• Maintain, analyze, and troubleshoot IT hardware and software.
• Create and manage Service Requests, Incidents, and Problems through ticketing.

Skills

Technical support

Troubleshooting

User support

Microsoft 365 administration

Education

Associates degree in computer related field

Tools

ITIL Foundation Certification

Microsoft System Center

Jamf Pro

Job description

Overview

The Client Technologies Specialist is responsible for supporting the ongoing Information Technology needs of all Cirrus employees. The position provides guidance for all aspects of end-user computing. Provides timely and creative solutions to end-user computing problems to ensure end-user productivity. Responsible for documenting solutions to problems and developing end-user guidelines/training. The position has superior troubleshooting capabilities, and outstanding customer service and support skills. Evaluates business/technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems. The Client Technologies Specialist serves as a subject matter expert for multiple client technology solutions. The Information Center Help Desk is a dynamic environment which offers exposure to many technologies across all Cirrus Aircraft business units. Excellent written and verbal communication skills are required.

Responsibilities

• Maintains expertise in the end-user computing technologies and environment at Cirrus.
• Keeps current with advancements in the field of end-user computing technologies.
• Creates and manages Service Requests, Incidents, and Problems through a ticketing system.
• Provides consulting assistance to Cirrus personnel regarding the use of technologies in the performance of their jobs.
• Maintains, analyzes, troubleshoots, and repairs Information Technology hardware and software.
• Setups, configures, and performs hardware and software deployments.
• Manages multiple requests at one time with exceptional follow through.
• Monitors system performance to assure high level of capability and effectiveness.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Must be open to flexible work hours in a 24x7 manufacturing environment.
• Regular, reliable, and predictable attendance.

Qualifications

• Associates degree in computer related field or equivalent combination of education and experience
• 1+ years technical support/Systems Administration is preferred
• ITIL Foundation Certification is preferred
• Experience with computer hardware, software, mobile devices and peripherals
• Experience troubleshooting connectivity, wireless, switching, cabling and other networking hardware required
• Experience with installing, imaging and deploying desktop and laptop OS is preferred
• Experience administrating Microsoft 365 is preferred
• Experience with video conferencing and collaboration tools and services preferred
• Experience with Apple iOS or Google Android is a plus
• Experience utilizing Microsoft System Center or Jamf Pro is a plus
• Familiarity with Manufacturing systems, IoT, PLC and Industrial Automation a plus

Our Benefits: Cirrus provides a range of exciting benefits, including:

• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance
• Flexible Spending Accounts:FSA and HSA offerings with company contributions to HSA
• Well-being:Calm Health, Employee Assistance Program, and wellness incentives through medical provider
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
• PTO: Various PTO plans starting at 100 hours accrued within the first year
• Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
• Career Development: Tuition reimbursement program and professional growth opportunities
• Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
• Community & Engagement: Company and employee clubs at various locations

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Pay Range

Salary Range: USD $25.38/Hr. - USD $40.72/Hr.

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