End-User IT Support Specialist II — Deskside Expert

Oxy; The Woodlands (TX); Vor Ort; USD 64.000 - 90.000; Vollzeit

Zusammenfassung

Oxy seeks an experienced IT Service Specialist II for its Digital Experience group in The Woodlands, Texas. The role emphasizes advanced deskside support, strong troubleshooting, and proactive customer service to keep IT services reliable for employees.

Responsibilities include incident management, knowledge transfer, documentation, and collaboration with IT teams to deploy new technologies. The ideal candidate has 5+ years in IT and a driver’s license, with a focus on continuous learning and

Qualifikationen

• Preferred bachelor’s degree in IT, Computer Science, MIS, or related discipline preferred.
• 5 or more years of relevant IT experience
• Valid driver’s license with no restrictions prohibiting driving a company vehicle
• Available for callouts as needed
• Excellent written and oral communication skills
• Strong work ethic with attention to detail
• Must have troubleshooting skills and knowledge to provide support within Microsoft Windows, Microsoft Office Suite, IT infrastructure, hardware, software, WAN/LAN & Wireless, printing, scanning, audio-visual, computing
• Professional communication skills with employees, business stakeholders, vendors, and partners
• Ability to plan and prioritize daily tasks with excellent organizational skills including accurate records keeping and proper documentation
• Ability to work independently, multi-task, follow processes and safety policies; contribute to a team environment
• Experience with Project Management; ability to manage projects and be a resource for projects.

Aufgaben

• Provide advanced deskside and end-user technical support for hardware, OS, applications, peripherals, printing, and related workplace technologies.
• Diagnose and resolve incidents and service requests while communicating with customers throughout the lifecycle.
• Log, track, document, and manage incidents and requests using IT service-management tools.
• Take ownership of technical issues through resolution or escalation as needed.
• Install, configure, maintain, troubleshoot, and support PCs, peripherals, software, printing devices, IT equipment, cabling, and related infrastructure.
• Basic understanding of AI technologies and their potential to improve IT support, automation, and end-user experience.
• Develop strong relationships with business customers to understand requirements and improve the end-user experience.
• Partner with other IT teams to deploy new technologies, applications, hardware, and services.
• Keep locations informed of planned technology activities, outages, and issues affecting IT environment.
• Develop and maintain technical documentation, support procedures, installation records, and knowledge articles.
• Provide knowledge transfer and cross-training to other Digital Experience team members.
• Participate in technology projects and local initiatives, including implementation, testing, deployment, and post-deployment support.
• Demonstrate flexibility as business and technology requirements evolve.
• Maintain a strong customer-service mindset and professional communication with employees, contractors, vendors, and IT teams.
• Safely maneuver and install IT equipment when required.

Kenntnisse

Troubleshooting

End-user support

Customer service

Microsoft Windows

Microsoft Office

Networking basics

Documentation

Project management

Ausbildung

Bachelor’s degree in IT or related field

Tools

ITSM tools (ticketing system)

Remote support tooling

Jobbeschreibung

Oxy seeks an experienced IT Service Specialist II for its Digital Experience group in The Woodlands, Texas. The role emphasizes advanced deskside support, strong troubleshooting, and proactive customer service to keep IT services reliable for employees.

Responsibilities include incident management, knowledge transfer, documentation, and collaboration with IT teams to deploy new technologies. The ideal candidate has 5+ years in IT and a driver’s license, with a focus on continuous learning and