IT Digital Experience Analyst — End-User Champion

Oxy; Houston (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Oxy, headquartered in Houston, seeks an Analyst, IT Digital Experience to help optimize the end-user IT experience across the enterprise. The role focuses on partnering with business users, piloting new tools, and delivering proactive support in a fast-paced environment.

You will configure hardware, manage incidents in ServiceNow, train users, and contribute to digital workplace initiatives, leveraging Microsoft 365 and collaboration apps such as Teams, Zoom or Webex.

Qualifications

• Minimum 1+ year of relevant IT experience.
• Valid driver’s license and willingness for after-hours support.
• Strong communication with internal/external stakeholders.
• Detail-oriented with solid work ethic and safety awareness.

Responsibilities

• Build strong relationships with business users to advise on IT experience.
• Pilot and roll out new technologies to improve digital workplace.
• Troubleshoot issues and escalate when needed to resolve quickly.
• Log incidents in ITSM tools and track to resolution.
• Install and support hardware, software, and peripherals.
• Monitor system performance and address WAN/LAN/wireless issues.
• Create documentation and knowledge transfer materials.
• Provide end-user training on applications and collaboration tools.
• Push and pull IT hardware physically as required.

Skills

Troubleshooting IT

IT infrastructure

ServiceNow ITSM

Customer service

Communication skills

End-user training

Project coordination

Microsoft 365

Windows OS

Networking basics

Education

Bachelor’s degree in Computer Science / MIS / IT

Tools

ServiceNow

Microsoft Teams

Zoom

Webex

Microsoft 365

Job description

Oxy, headquartered in Houston, seeks an Analyst, IT Digital Experience to help optimize the end-user IT experience across the enterprise. The role focuses on partnering with business users, piloting new tools, and delivering proactive support in a fast-paced environment.

You will configure hardware, manage incidents in ServiceNow, train users, and contribute to digital workplace initiatives, leveraging Microsoft 365 and collaboration apps such as Teams, Zoom or Webex.