IT Service Specialist II

OXY, Inc.; The Woodlands (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Oxy is seeking an experienced IT Service Specialist II to join the IT Digital Experience group in The Woodlands, Texas. You will provide advanced deskside and end-user IT support across hardware, software, and workplace technologies, with a focus on delivering reliable IT services and enhancing the end-user experience.

The role requires strong troubleshooting, communication, and teamwork, with an openness to emerging AI technologies and automation to improve efficiency and productivity.

Qualifications

• Bachelor's degree in IT, Computer Science, MIS (preferred).
• 5+ years of IT experience.
• Valid driver's license for company vehicle.
• Excellent written and oral communication skills.
• Troubleshooting across Windows, Office, IT infra, hardware, software, WAN/LAN & Wireless, printing, scanning, AV, computing.

Responsibilities

• Provide advanced deskside and end-user technical support for hardware, OS, applications, peripherals, printing, and related workplace technologies.
• Diagnose and resolve incidents and service requests with clear customer communication.
• Log and manage incidents using IT service-management tools.
• Own issues through resolution or escalate as needed.
• Install, configure, maintain, and support PCs, peripherals, software, printing devices, and IT equipment.
• Understand AI technologies and how they can improve IT support, automation, and end-user experience.
• Develop relationships with business customers to identify needs and improve the end-user experience.

Skills

Windows & Office

IT infrastructure

WAN/LAN & Wireless

Printing/Scanning/AV

Communication

Customer service

Education

Bachelor's degree in IT, Computer Science, MIS

Job description

Oxy produces, markets and transports oil and natural gas to maximize value and provide resources fundamental to life. The company leverages its global leadership in carbon management to advance lower-carbon technologies and products. Headquartered in Houston, Oxy primarily operates in the United States, Middle East and North Africa. To learn more, visit Oxy

Oxy strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment and positively impacting our communities where we do business.

We are looking for an experienced and motivated individual to fill the position of IT Service Specialist II within our IT Digital Experience group based in The Woodlands, Texas.

The successful candidate will demonstrate strong technical troubleshooting, problem-solving, communication, collaboration, and organizational skills, along with the ability to work independently and take accountability for assigned responsibilities. The individual should be adaptable to changing business requirements and technologies and demonstrate a commitment to continuous learning and professional development.

The position should also maintain an awareness of emerging technologies, including artificial intelligence, and understand how AI and automation can potentially improve IT support, knowledge management, operational efficiency, employee productivity, and the overall Digital Experience. This role requires an individual who combines technical expertise with customer focus, teamwork, adaptability, and a commitment to delivering reliable, high-quality IT services.

A successful candidate will be responsible for:

• Provide advanced deskside and end-user technical support for hardware, operating systems, applications, peripherals, printing, and related workplace technologies.
• Diagnose and resolve incidents and service requests while maintaining clear communication with customers throughout the support lifecycle.
• Log, track, document, and manage incidents and service requests using company-provided IT service-management tools.
• Take ownership of technical issues through resolution or elevate appropriately when additional expertise is required.
• Install, configure, maintain, troubleshoot, and support PCs, peripherals, software, printing devices, IT equipment, cabling, and related technology infrastructure.
• Basic understanding of AI technologies and their potential to improve IT support, automation, productivity, and end-user experience.
• Develop strong relationships with business customers to understand requirements, identify technology needs, and improve the end-user experience.
• Partner with other IT teams to deploy new technologies, applications, hardware, and services.
• Keep supported locations and customers informed of planned technology activities, changes, outages, and other issues affecting the IT environment.
• Develop and maintain technical documentation, support procedures, installation records, and knowledge articles.
• Provide knowledge transfer and cross-training to other Digital Experience team members.
• Participate in technology projects and local initiatives, including implementation, testing, deployment, and post-deployment support.
• Demonstrate flexibility and adaptability as business and technology requirements evolve.
• Maintain a strong customer-service mindset and professional communication with employees, contractors, vendors, and other IT teams.
• Safely maneuver and install IT equipment when required.

Qualifications:

• Preferred bachelor's degree in IT, Computer Science, MIS, or a related discipline preferred.
• 5 or more years of relevant IT experience
• Valid driver's license with no restrictions that would prohibit driving a company vehicle.
• Available for callouts as needed.
• Excellent written and oral communication skills
• Strong work ethic with attention to detail
• Must have troubleshooting skills and knowledge to provide support within Microsoft Windows, Microsoft Office Suite, IT infrastructure, hardware, software, WAN/LAN & Wireless, printing, scanning, audio-visual, computing.
• Professional Communication skills (written and verbal) with employees, business stakeholders, vendors, and business partners.
• Ability to work well with people and assess needs
• Must be able to communicate professionally with people both inside & outside the organization, which may include business stakeholders, vendors, and business partners.
• Must have a strong customer service spirit with experience in providing IT support. Oil & Gas industry is a plus.
• Must be able to plan and prioritize daily tasks with excellent organizational skills including accurate records keeping and proper documentation.
• Ability to work independently, multi-task, follow processes, policies; including environmental & safety, and act as a contributing member of a team environment.
• Experience with Project Management. Ability to manage projects as well as a resource for projects.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.