End User IT Support Specialist – Growth & ServiceNow

Latino Chamber; Minnesota; On-site; USD 55,307 - 77,085; Full time

Job summary

City of Saint Paul is seeking two End User Computing Specialists to provide frontline IT support for City employees. This role focuses on hardware, software and end-user technology, ensuring staff have the tools needed to work efficiently.

The positions will manage ServiceNow incidents, provide Tier 1 hardware/software support, and assist with asset management and security procedures. Growth opportunities exist within the City’s IT department.

Qualifications

• Six months of technical school plus one year of technical/operations experience, or two years of IT operations experience.
• Strong customer service, troubleshooting, communication, and organizational skills.
• Valid Minnesota Class D driver’s license may be required.

Responsibilities

• Manage and resolve ServiceNow incidents and service requests.
• Provide Tier 1 technical support for hardware, software, operating systems, VPN, network connectivity, passwords, and peripherals.
• Configure, deploy, replace, and support laptops, desktops, tablets, smartphones, and related devices.
• Assist with IT asset management, including inventory tracking and equipment lifecycle.
• Follow IT security procedures, including multi-factor authentication and password support.
• Document troubleshooting steps and resolutions within the ticketing system.
• Escalate complex issues to specialized IT teams when necessary.

Skills

Customer service

Troubleshooting

Communication

Organizational skills

Education

Six months technical school + 1 year IT experience

Two years IT operations experience

Tools

ServiceNow

Ticketing system

Job description

City of Saint Paul is seeking two End User Computing Specialists to provide frontline IT support for City employees. This role focuses on hardware, software and end-user technology, ensuring staff have the tools needed to work efficiently.

The positions will manage ServiceNow incidents, provide Tier 1 hardware/software support, and assist with asset management and security procedures. Growth opportunities exist within the City’s IT department.