Senior IT End-User Support Specialist

Piper Sandler & Co. in; Minneapolis (MN); On-site; USD 75,000 - 90,000; Full time

Job summary

Piper Sandler is seeking a Senior End User Support to join our Information Technology team in Minneapolis, MN. The role delivers advanced technical assistance across corporate applications, devices, telephony, and related technology to keep business operations running smoothly.

Responsibilities include diagnosing and resolving hardware, software, and connectivity issues, managing incident responses, coordinating with vendors and internal teams, and supporting video-conferencing infrastructure.

Qualifications

• Bachelor's degree in computer science, information technology, or a related field.
• Four years of equivalent technical support experience.
• Demonstrated experience providing end-user or desktop support in a corporate environment.
• Experience supporting hardware, software, business applications, and peripheral equipment.
• Experience coordinating technical issues with vendors and internal technology teams.

Responsibilities

• Identifies recurring application, hardware, and connectivity issues and recommends effective solutions.
• Installs, configures, diagnoses, repairs, and upgrades Lenovo workstations, laptops, docking stations, and peripheral equipment.
• Troubleshoots Cisco phones, mobile devices, Microsoft Teams, video-conferencing systems, and related unified communications technologies.
• Participates in incident, outage, and crisis-management activities, including troubleshooting, escalation, coordination, documentation, and stakeholder communication.
• Works with external vendors and internal Technology teams to resolve complex technical issues.
• Collaborates effectively with remote Technology teams and business partners.
• Learns and supports the organization's local video-conferencing infrastructure in coordination with the Conference Services team.
• Documents technical issues, solutions, procedures, and configuration changes.
• Demonstrates strong interpersonal, written, and verbal communication skills.
• Organizes and prioritizes work while maintaining attention to detail.
• Works independently, demonstrates initiative, and exercises sound judgment.
• Develops an understanding of the organization's goals, objectives, and business operations.
• Participates in on-call, after-hours, and weekend support as required.

Education

Bachelor's degree in computer science, information technology, or a related field

Tools

Active Directory Users and Computers

Software distribution and application deployment

iOS device troubleshooting and support

Audio-visual systems

Microsoft Teams and video conferencing

IP printing and printer troubleshooting

VBScript and/or PowerShell scripting

Job description

Piper Sandler is seeking a Senior End User Support to join our Information Technology team in Minneapolis, MN. The role delivers advanced technical assistance across corporate applications, devices, telephony, and related technology to keep business operations running smoothly.

Responsibilities include diagnosing and resolving hardware, software, and connectivity issues, managing incident responses, coordinating with vendors and internal teams, and supporting video-conferencing infrastructure.