On-Site IT Service Desk Analyst – Growth & Support

Emergent Software; Wayzata (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Emergent Staffing is seeking an IT Service Desk Analyst to provide first-line technical support for end users in Maple Plain, MN. The role handles tickets, user access, and basic IT issue resolution in a fast-paced environment.

Ideal candidates have 2+ years IT support experience, strong communication, and a passion for technology. On-site work with an on-call rotation and a focus on customer service are required.

Qualifications

• Associate’s degree or equivalent combination of education and experience.
• Minimum of 2 years of IT support experience.
• Experience with Active Directory, Exchange, Windows, imaging/deployment, ticketing, VDI, networking, VoIP.

Responsibilities

• Respond to and resolve IT Service Desk tickets.
• Provision, disable, and modify user accounts and access permissions.
• Troubleshoot hardware, software, and account issues.
• Escalate complex Tier 2/3 issues to specialized teams.
• Maintain and update technical documentation and knowledge base resources.
• Provide after-hours support on a rotating schedule.
• Deliver excellent customer service across the organization.
• Document, track, and monitor issues using ticketing systems.

Skills

Active Directory

Microsoft Exchange

Windows OS

Imaging & deployment

Ticketing systems

VDI

Networking

VoIP systems

Customer service

Communication

Education

Associate degree or equivalent

Tools

Microsoft 365

PowerShell scripting

VPN technologies

Antivirus solutions

Email security tools

Imaging & deployment tools

Job description

Emergent Staffing is seeking an IT Service Desk Analyst to provide first-line technical support for end users in Maple Plain, MN. The role handles tickets, user access, and basic IT issue resolution in a fast-paced environment.

Ideal candidates have 2+ years IT support experience, strong communication, and a passion for technology. On-site work with an on-call rotation and a focus on customer service are required.