IT Support Specialist

Ledgent Technology; Minneapolis (MN); On-site; USD 33,000 - 36,000; Full time

Job summary

Ledgent Technology in Minneapolis, MN is seeking an IT Support Specialist for a 3-month contract. The role provides first-level end-user support, hardware/software troubleshooting, and basic IT operations.

Onsite work five days a week with W2 arrangement and standard IT onboarding duties. The ideal candidate has strong analytical and customer service skills, experience with desktops, and the ability to resolve moderately complex issues promptly.

Qualifications

• Requires up-to-date knowledge of desktop hardware, software, and end-user support practices.
• Ability to troubleshoot and resolve moderately complex technical issues.
• Strong written and verbal communication with customers and teams.

Responsibilities

• Provide first-level support for end-user hardware, software, and application issues.
• Deliver day-to-day technical support and resolve moderately complex problems.
• Install, configure, and troubleshoot internally supported applications.
• Diagnose and repair PC hardware issues and perform basic maintenance.
• Support onboarding, account setup, and provisioning access to networks.
• Conduct IT orientation sessions or technical training for new employees.

Skills

Analytical skills

Troubleshooting

Customer service

Education

High School Diploma or equivalent + 5+ years IT support

Associate Degree + 2-5 years IT support

Bachelor's Degree + 0-2 years IT support

Job description

IT Support Specialist (JN -082026-429485) Minneapolis, Minnesota

Salary: USD24 - USD26 per hour

IT Support Specialist

Type

Contract (3 months), W2, no C2C, 1099 or 3rd Parities

Location

Minneapolis, MN (5 days a week onsite)

Position Summary

The IT Support Specialist provides first-level technical support for end users, ensuring the effective operation of hardware, software, and network-based systems. This role is responsible for troubleshooting technical issues, supporting day-to-day IT operations, configuring applications, and maintaining end-user equipment. The IT Support Specialist serves as a key resource for internal customers, delivering timely support while contributing to the stability and performance of the organization's technology environment.

Key Responsibilities

• Provide first-level support for end-user hardware, software, and application issues.
• Deliver day-to-day technical support and resolve moderately complex technical problems.
• Install, configure, and troubleshoot internally supported applications.
• Diagnose and repair PC hardware issues and perform basic hardware maintenance.
• Support user onboarding activities, including account setup and provisioning access to network-based systems.
• Conduct IT orientation sessions or technical training for new employees as needed.
• Manage and support assigned infrastructure solutions, implementing configuration changes as recommended by IT Systems Engineers.
• Provide analytical support and technical consultation to internal customers.
• Work from established specifications to develop, modify, test, and troubleshoot hardware and software solutions.
• Assist with testing, debugging, documentation, and maintenance of systems and applications.
• Maintain accurate records of service requests, resolutions, and system changes.
• Perform additional duties and projects as assigned by management.

Qualifications

Education & Experience

One of the following combinations of education and experience is required:

• High School Diploma, technical certification, or equivalent with 5+ years of relevant IT support experience; OR
• Associate Degree with 2–5 years of relevant IT support experience; OR
• Bachelor's Degree with 0–2 years of relevant experience.
• Working knowledge of desktop hardware, software, operating systems, and end-user support practices.
• Ability to troubleshoot and resolve moderately complex technical issues.
• Broad understanding of core IT support functions and technologies.
• Strong analytical and problem-solving skills.
• Proficiency in customer service and technical support delivery.
• Ability to learn new technologies quickly and adapt to changing business needs.
• Effective organization, time management, and prioritization skills.
• Strong written and verbal communication skills.
• Demonstrated willingness to seek and apply feedback for continuous improvement.

Scope & Decision Making

• Works on issues of limited to moderate complexity.
• Applies established procedures and standard practices to identify and resolve technical problems.
• Exercises judgment within defined guidelines and escalates complex issues when appropriate.
• Operates with a moderate degree of independence while receiving direction on priorities and assignments.
• Builds and maintains productive working relationships within the IT team and across departments.
• Provides professional, customer-focused support to internal stakeholders.
• Collaborates effectively with engineers, administrators, and other technical teams.
• Communicates technical information clearly to both technical and non-technical audiences.