IT Support Specialist — End-User Tech & Training

Guild-Services; Saint Paul (MN); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) retirement plan

Job summary

Guild Services is seeking an IT Support Specialist to provide technical assistance and customer service to end users across Guild's hardware, software, and services in Minnesota. You will deliver first and second level support, train new hires, manage Active Directory and InTune, and coordinate across teams.

Travel between sites is required. Ideal candidates have a 2-year IT degree or equivalent experience, at least 1 year in a help desk, and strong communication and problem-solving skills.

Qualifications

• 2-year IT degree or equivalent experience in a help desk role.
• 1 year of experience in a tier one help desk position.
• Experience configuring and troubleshooting workstations and user devices.
• Ability to travel between sites on a regular basis.

Responsibilities

• Provide first and second level support for end users on desktop, laptop, and conference room equipment.
• Act as primary contact for end users via calls, walk-ups, and service tickets.
• Log incidents in the Guild ticketing system and maintain notes and outcomes.
• Provide end-user training during new hire orientation and as needed.
• Provision accounts/devices with Active Directory and InTune.
• Manage users, groups, and mailboxes in AD and Microsoft 365 Admin Center (including Teams).

Skills

Customer service

Troubleshooting

Communication

Team collaboration

Problem solving

Time management

Documentation

Education

2-year degree in computer science, information technology, or related field

Tools

Active Directory

InTune

SharePoint

Microsoft 365 Admin Center

Teams

Microsoft Windows OS

Office Suite

Job description

Guild Services is seeking an IT Support Specialist to provide technical assistance and customer service to end users across Guild's hardware, software, and services in Minnesota. You will deliver first and second level support, train new hires, manage Active Directory and InTune, and coordinate across teams.

Travel between sites is required. Ideal candidates have a 2-year IT degree or equivalent experience, at least 1 year in a help desk, and strong communication and problem-solving skills.