End-User IT Support Specialist

Wellsky; Overland Park (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental Health support

Paid time off

401(K) retirement plan

Educational assistance

Job summary

WellSky is seeking a Help Desk Technician to provide triage IT support to internal users in Overland Park, Kansas. You will handle hardware, software, desktop applications, and network issues, performing troubleshooting and incident resolution. The role requires 0–1 year of related experience and a related bachelor’s degree or equivalent.

Knowledge of Microsoft Office, MacOS/iOS, and Windows is preferred. It is a full-time on-site position with benefits including medical, dental, vision, mental

Qualifications

• Provide triage IT support to internal users.
• Troubleshoot hardware, software, and network issues.
• Assist with user provisioning and onboarding/offboarding steps.

Responsibilities

• Conduct troubleshooting and resolution of end user support issues.
• Support user provisioning as needed, including onboarding and offboarding steps.
• Provide assistance for repeatable and well-defined end user support activities.
• Perform other job duties as assigned.

Skills

End user support

Troubleshooting

Onboarding/offboarding

Security policies

Hardware support

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

MacOS

iOS

Windows

Job description

WellSky is seeking a Help Desk Technician to provide triage IT support to internal users in Overland Park, Kansas. You will handle hardware, software, desktop applications, and network issues, performing troubleshooting and incident resolution. The role requires 0–1 year of related experience and a related bachelor’s degree or equivalent.

Knowledge of Microsoft Office, MacOS/iOS, and Windows is preferred. It is a full-time on-site position with benefits including medical, dental, vision, mental