Help Desk Technician

Wellsky; Overland Park (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental Health support

Paid time off

401(K) retirement plan

Educational assistance

Job summary

WellSky is seeking a Help Desk Technician to provide triage IT support to internal users in Overland Park, Kansas. You will handle hardware, software, desktop applications, and network issues, performing troubleshooting and incident resolution. The role requires 0–1 year of related experience and a related bachelor’s degree or equivalent.

Knowledge of Microsoft Office, MacOS/iOS, and Windows is preferred. It is a full-time on-site position with benefits including medical, dental, vision, mental

Qualifications

• Provide triage IT support to internal users.
• Troubleshoot hardware, software, and network issues.
• Assist with user provisioning and onboarding/offboarding steps.

Responsibilities

• Conduct troubleshooting and resolution of end user support issues.
• Support user provisioning as needed, including onboarding and offboarding steps.
• Provide assistance for repeatable and well-defined end user support activities.
• Perform other job duties as assigned.

Skills

End user support

Troubleshooting

Onboarding/offboarding

Security policies

Hardware support

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

MacOS

iOS

Windows

Job description

The Help Desk Technician is responsible for providing triage technical support to internal end users at WellSky. The scope of this job includes providing support to end users on a variety of issues, including hardware, software, desktop applications, and networks.

Key Responsibilities

• Conduct troubleshooting and resolution of end user support issues.
• Support user provisioning as needed, including all required onboarding and offboarding steps.
• Provide assistance for repeatable and well-defined end user support activities.
• Perform other job duties as assigned.

Required Qualifications

• Bachelor's degree in a related field or equivalent work experience
• 0-1 years related work experience

Preferred Qualifications

• Experience with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.)
• Familiarity with Apple products (MacOS and iOS) and Windows operating systems.
• Healthcare industry experience

Job Expectations

• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical with Rx, dental, and vision benefits
• Mental Health support through EAP
• Generous paid time off, plus 13 paid holidays
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug‑free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

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