Lead IT Help Desk & End-User Support Supervisor

ViziRecruiter,LLC.; California (MO); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Professional development opportunities

Job summary

A leading commercial truck dealership in California is seeking a Help Desk Supervisor to provide technical support leadership and ensure outstanding customer service for all operational employees. You will oversee a team, manage ticketing processes, and resolve technical issues while mentoring staff. Ideal candidates have extensive IT support experience, strong communication skills, and a customer-centric mindset. This role offers an opportunity to foster a collaborative environment and drive IT service excellence.

Qualifications

• 5 years of IT support experience with 2 years in a supervisory role.
• Strong understanding of IT service management processes.
• Excellent communication skills and customer service orientation.

Responsibilities

• Lead and mentor Help Desk team members.
• Ensure high-quality support for technical issues.
• Manage ticket assignment and documentation standards.

Skills

End-user support

Leadership

Technical guidance

Problem-solving

Communication

Education

Associate degree in Computer Science or related field

Bachelor’s degree (preferred)

Tools

Microsoft 365

Windows OS

ITSM systems

PowerShell

TCP/IP networking

Job description

A leading commercial truck dealership in California is seeking a Help Desk Supervisor to provide technical support leadership and ensure outstanding customer service for all operational employees. You will oversee a team, manage ticketing processes, and resolve technical issues while mentoring staff. Ideal candidates have extensive IT support experience, strong communication skills, and a customer-centric mindset. This role offers an opportunity to foster a collaborative environment and drive IT service excellence.