Technical Support Analyst

Compunnel, Inc.; Arlington (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading technology services provider in Arlington, Texas, is seeking a Technical Support Analyst to provide advanced technical assistance. This role involves troubleshooting hardware, software, and network issues, managing user accounts, and delivering exceptional customer support. The ideal candidate will have at least 3 years of IT support experience and strong knowledge of Windows and macOS environments. Join us to enhance user experience and ensure compliance with organizational standards.

Qualifications

• Minimum 3 years of experience in end-user computing or IT support roles.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency with Microsoft Office Suite and common enterprise applications.
• Experience with Active Directory, Group Policy, and network troubleshooting.
• Excellent problem-solving and analytical abilities.
• Strong communication and interpersonal skills.
• High attention to detail and documentation accuracy.

Responsibilities

• Provide advanced technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve complex problems with end-user devices.
• Manage user accounts, groups, and permissions.
• Ensure compliance with software licensing agreements.
• Perform regular maintenance and updates on end-user hardware and software.
• Develop and maintain technical documentation and user guides.
• Deliver exceptional customer service and timely support.

Skills

End-user computing

Problem-solving

Communication

Attention to detail

Education

Diploma in Computer Science or equivalent work experience

Tools

Windows operating system

macOS operating system

Microsoft Office Suite

Active Directory

Job description

The Technical Support Analyst provides advanced technical assistance to end users, ensuring smooth operation of hardware, software, and network systems.

This role involves troubleshooting complex technical issues, managing user accounts, deploying applications, and delivering exceptional customer service while maintaining compliance and security standards.

Key Responsibilities

Technical Support

• Provide advanced technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve complex problems with desktops, laptops, mobile devices, and peripherals.
• Assist with setup, configuration, and maintenance of end-user devices and applications.

User Account Management

• Manage user accounts, groups, and permissions in Azure Active Directory / Entra ID.
• Support identity and access management across cloud-based technologies.

Application Deployment & Management

• Ensure compliance with software licensing agreements and organizational policies.

Hardware & Software Maintenance

• Perform regular maintenance, updates, and health checks on end-user hardware and software.
• Coordinate with vendors for repairs, replacements, and warranty services.

Documentation & Training

• Develop and maintain technical documentation, user guides, and knowledge base articles.
• Provide training and support to improve technology adoption and efficiency.

Customer Service

• Deliver exceptional customer service and timely support to all end users.
• Communicate effectively to understand user needs and provide tailored solutions.

Required Qualifications

• Minimum 3 years of experience in end-user computing or IT support roles.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency with Microsoft Office Suite and common enterprise applications (3+ years).
• Experience with Active Directory, Group Policy, and network troubleshooting (3+ years).
• Excellent problem-solving and analytical abilities.
• Strong communication and interpersonal skills.
• High attention to detail and documentation accuracy.
• Diploma in Computer Science or equivalent work experience.