Nashville IT Support Engineer — End-User Tech & Modernization

IMG LIVE; Nashville (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

IMG LIVE is seeking an experienced Senior IT Support Engineer for the Nashville office. This on-site role focuses on providing user-facing Tier1 and Tier2 support while collaborating with global IT teams.

The ideal candidate will have 3+ years in IT support, expertise in Windows, macOS, Microsoft365, and strong troubleshooting skills. Responsibilities include managing service requests, improving IT processes, and ensuring a high-quality end-user experience.

Qualifications

• 3+ years of experience in IT support or end-user services within a professional environment.
• Strong experience in supporting Windows, macOS, Microsoft365, and mobile devices.
• Ability to support executives and high-profile users with professionalism.

Responsibilities

• Deliver responsive Tier1 and Tier2 support for end-users in the Nashville office.
• Manage incidents and service requests via the IT service management platform.
• Assist with onboarding and offboarding workflows to improve user experience.

Skills

Hands-on Tier1 and Tier2 support

Windows, macOS proficiency

Microsoft365 support

Strong customer service instincts

Troubleshooting skills

Tools

ITSM platform

Device imaging and provisioning tools

Collaboration technology

Job description

IMG LIVE is seeking an experienced Senior IT Support Engineer for the Nashville office. This on-site role focuses on providing user-facing Tier1 and Tier2 support while collaborating with global IT teams.

The ideal candidate will have 3+ years in IT support, expertise in Windows, macOS, Microsoft365, and strong troubleshooting skills. Responsibilities include managing service requests, improving IT processes, and ensuring a high-quality end-user experience.