End-User IT Support Specialist

MAA; Germantown (TN); On-site; USD 52,000 - 70,000; Full time

Job summary

MAA in Germantown, TN seeks an IT Support Analyst to assist end users with hardware, software, and data/network issues. You will resolve problems, train users, and document steps in the IT support ticketing system while partnering with customers to ensure their computing needs are met.

The role emphasizes security setup, system administration tasks, and ongoing process improvements. You will contribute to IT initiatives, research new tools, and maintain positive relationships through

Qualifications

• Bachelor’s degree in IT, Business Admin, or related field with 1–3 years of work experience, or equivalent.
• Preferred experience in an IT support role and updating Active Directory.
• Strong customer service mindset and effective communication.

Responsibilities

• Provide day-to-day end-user support for hardware, software, and networking.
• Train users and assist with network connectivity and problem resolution.
• Set up and maintain network security and protect data assets.
• Document troubleshooting steps in the IT ticketing system for all work.
• Support IT initiatives, system administration, and equipment lifecycle planning.

Skills

End-user support

Windows OS

Microsoft Office

Network troubleshooting

Customer service

Communication skills

Problem solving

Active Directory updates

Documentation

Education

Bachelor’s degree in IT or related field

Tools

Cisco wireless routers

Job description

MAA in Germantown, TN seeks an IT Support Analyst to assist end users with hardware, software, and data/network issues. You will resolve problems, train users, and document steps in the IT support ticketing system while partnering with customers to ensure their computing needs are met.

The role emphasizes security setup, system administration tasks, and ongoing process improvements. You will contribute to IT initiatives, research new tools, and maintain positive relationships through