End-User IT Support Specialist — Hardware & Software

U.S. Department of Veterans Affairs; Fayetteville (AR); On-site; USD 72,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Fayetteville, AR seeks an IT Specialist to deliver frontline IT support. You will provide phone and desk-side assistance, diagnose hardware and software issues, and repair components at the bench, ensuring services meet VA policies and security standards.

Primary duties include resolving software and hardware problems for end users, maintaining documentation, and following established procedures to minimize downtime and improve user satisfaction.

Responsibilities

• Resolve customer-related software and hardware problems following established policies and procedures.
• Provide phone support, desk-side technical support, and bench-top diagnosis and repair.
• Assist users with IT issues to minimize downtime and adhere to security requirements.

Job description

The U.S. Department of Veterans Affairs in Fayetteville, AR seeks an IT Specialist to deliver frontline IT support. You will provide phone and desk-side assistance, diagnose hardware and software issues, and repair components at the bench, ensuring services meet VA policies and security standards.

Primary duties include resolving software and hardware problems for end users, maintaining documentation, and following established procedures to minimize downtime and improve user satisfaction.