End-User IT Infrastructure Engineer (Deskside)

7 Eleven; Enon (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

7-Eleven in the United States is seeking a Deskside Support Technician to provide advanced Windows and macOS support for desktops, laptops, and mobile devices, ensuring reliable endpoint services for internal users. The role troubleshoots and resolves hardware, software, application, peripheral, and connectivity issues from the network drop through the end-user device.

You will troubleshoot LAN, Wi-Fi, VPN, and Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint, while

Qualifications

• Associates/2 Yr Degree
• 2+ years of relevant work experience
• Relevant IT certifications preferred (e.g., CompTIA A+/Network+/Security+)
• Proficiency with Microsoft 365 & enterprise applications
• Experience with Windows and macOS deployment and imaging

Responsibilities

• Provide Tier 1/Tier 2 deskside support for Windows/macOS desktops and peripherals
• Support iOS and Android devices, including setup and configuration
• Deliver high-touch support to executives with priority response
• Troubleshoot LAN, Wi-Fi, VPN, and Microsoft 365 services; escalate as needed
• Manage endpoint provisioning, imaging, asset tracking, and ITSM documentation

Skills

Windows/macOS troubleshooting

End-user support

Customer service orientation

ITIL practices

Analytical problem solving

Education

Associates/2 Yr Degree

Tools

Microsoft 365 Admin

SharePoint/Teams/Outlook

Intune

Jamf

HDI Desktop Support

ITSM tools

Job description

7-Eleven in the United States is seeking a Deskside Support Technician to provide advanced Windows and macOS support for desktops, laptops, and mobile devices, ensuring reliable endpoint services for internal users. The role troubleshoots and resolves hardware, software, application, peripheral, and connectivity issues from the network drop through the end-user device.

You will troubleshoot LAN, Wi-Fi, VPN, and Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint, while