IT Support Specialist (Austin)

Prosum; Austin (TX); On-site; USD 60,000 - 72,000; Full time

Job summary

Prosum in Austin, TX is seeking an IT Support Specialist to deliver end-user tech support for onsite and remote employees. You will ensure hardware, software, identity access, and network reliability across a construction-tech environment.

The role covers onboarding/offboarding, device provisioning with Jamf/Intune, Okta/AD lifecycle, and collaboration with IT Infra and Security to apply patches and policy compliance.

Qualifications

• 2+ years in an enterprise IT support, Help Desk, or End User Services role.
• Proficiency supporting macOS and Windows in a corporate network.
• Hands-on experience with Okta and Active Directory; MDM: Jamf Pro and Intune.
• Familiarity with Google Workspace, Slack, Zoom, Jira/Confluence.
• Strong analytical troubleshooting skills and methodical approach.
• Culture fit with Openness, Optimism, Ownership and customer-first mindset.

Responsibilities

• Provide Tier 1–2 technical support for hardware, software, and OS across offices and remote setups.
• Manage onboarding/offboarding, laptop provisioning, and identity lifecycle access.
• Maintain ITSM ticket queues (Jira Service Management, ServiceNow) within SLA targets.
• Troubleshoot productivity tools and SaaS platforms (Google Workspace, Slack, Zoom, M365).
• Collaborate with IT Infrastructure and InfoSec to deploy updates and enforce endpoint compliance.
• Maintain hardware inventory and coordinate repairs, replacements, and refreshes.
• Draft and update self-service knowledge base and SOPs.

Skills

IT support experience

macOS & Windows

Identity & Access Management

Google Workspace

Slack

Zoom

Jira/Confluence

Tools

Okta

Active Directory

Jamf Pro

Microsoft Intune

Jira Service Management

ServiceNow

Job description

As an End User Services Specialist, you will deliver technical support and seamless IT operational experiences to internal team members. You will act as a primary technical resource, ensuring local and remote employees have the hardware, software, identity access, and network reliability needed to build the future of construction technology.

Title: IT Support Specialist

Location: Austin, TX (onsite)

Duration: 6 month contract

Pay Rate: $32/hour

Job Brief

As an End User Services Specialist, you will deliver technical support and seamless IT operational experiences to internal team members. You will act as a primary technical resource, ensuring local and remote employees have the hardware, software, identity access, and network reliability needed to build the future of construction technology.

Responsibilities

• Provide Tier 1–2 technical support for hardware, software, network connectivity, and operating systems (macOS, Windows) across global offices and remote setups.
• Manage the full employee onboarding and offboarding lifecycle, including laptop provisioning, endpoint configuration (Jamf, Intune), and identity lifecycle access (Okta, Active Directory).
• Maintain ticket queues in ITSM platforms (e.g., Jira Service Management, ServiceNow), managing incidents and service requests within strict SLA targets.
• Troubleshoot productivity tools and SaaS platforms, including Google Workspace, Slack, Zoom, Microsoft 365, and Zoom Rooms.
• Partner with IT Infrastructure and Information Security teams to deploy system updates, security patches, and enforce endpoint compliance.
• Maintain an organized inventory of hardware assets, accessories, and licenses; coordinate hardware repairs, warranty replacements, and hardware refreshes.
• Draft, maintain, and update self-service knowledge base documentation for internal users and team standard operating procedures (SOPs).

Requirements

• Experience: 2+ years in an enterprise IT support, Help Desk, or End User Services role.
• OS Expertise: Proficiency supporting both macOS and Windows operating systems in a corporate network environment.
• Identity & Access Management: Hands-on experience with identity platforms (Okta, Active Directory) and Mobile Device Management (Jamf Pro, Microsoft Intune).
• Core SaaS Stack: Familiarity with managing cloud tools like Google Workspace, Slack, Zoom, and Jira/Confluence.
• Troubleshooting: Strong analytical skills with a methodical approach to diagnosing hardware, application, and basic network issues.
• Culture Fit: Alignment with company's core values—Openness, Optimism, and Ownership—and a customer-first service mindset.