End-User IT Engineer: Mac/Windows, Intune & JAMF Pro

Presidio-2; Andover, Somerville (MA, MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Presidio, a leader in digital solutions, is seeking an Engineer, Managed Plus in Andover, MA to handle end‑user support for MAC and Windows devices, perform imaging, onboarding/offboarding, and ticket lifecycle management.

You will provide hardware and software break/fix, support printers and AV gear (Zoom, Teams, Slack), and collaborate with IT teams to deploy Intune, JAMF, and Apple Business Manager workflows.

Qualifications

• 5-7 years' experience in end-user support.
• 5-7 years' experience with Incident management and/or ticketing systems.
• Experience with Apple/Mac hardware and software.
• Experience using SMS (or equivalent) to manage systems and applications.
• Experience with MS AD, Intune, JAMF MD and Apple Business Manager.
• Experience with O365, AWS Azure, Okta or similar administration.
• Experience with PowerShell.

Responsibilities

• Handle end-user support calls via phone, email, and walk-up for MAC and Windows devices.
• Provide software break/fix support for devices and applications.
• On-board and off-board users, including imaging and re-imaging current devices.
• Install, moves, adds and changes of existing devices and manage tickets through closure.
• Support printers and AV equipment including Zoom, Teams and Slack.
• Manage tickets and document activities, ensuring timely resolution.

Skills

End-user support

Incident management

Device imaging & re-imaging

PowerShell

MS Active Directory

Intune

JAMF Pro / Apple Business Manager

O365 / AWS Azure / Okta administration

Ticketing systems

Windows & macOS support

Tools

Intune

JAMF Pro

Apple Business Manager

Active Directory

Slack / Zoom / Teams

O365 Management

Azure

Job description

Presidio, a leader in digital solutions, is seeking an Engineer, Managed Plus in Andover, MA to handle end‑user support for MAC and Windows devices, perform imaging, onboarding/offboarding, and ticket lifecycle management.

You will provide hardware and software break/fix, support printers and AV gear (Zoom, Teams, Slack), and collaborate with IT teams to deploy Intune, JAMF, and Apple Business Manager workflows.