End-User IT Engineer I - Mac/Windows & Jamf Pro

UAH College of Business

Alabama

On-site

USD 57,000 - 60,000

Full time

7 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

UAH College of Business is seeking a Desktop Engineer I to design, implement, and deliver enhanced end-user support across the university. You will work with macOS, Windows, iOS, and enterprise apps, driving automation and security improvements for faculty, staff, and students.

The role requires five years in IT service/support, strong communication, and experience with Jamf Pro, ConfigMgr, Entra, 365, and Google Workspace. This is a staff full-time exempt position at the Alabama campus.

Qualifications

Bachelor’s degree in a computer-related field or equivalent experience.
Minimum of five years in an IT service and support environment.
Excellent verbal and written communication skills.
Proven ability to support macOS, iOS, and Windows operating systems.
Diagnose and resolve hardware/software issues across macOS, Windows, iOS, 365, and Google Workspace; basic network issues.
Working knowledge of Jamf Pro.
Experience with ConfigMgr and Microsoft Entra.
Strong initiative; able to work independently with minimal supervision.
Team player; communicates well with executive-level customers.
Knowledge of ITSM/ticketing systems.
Valid driver’s license and willingness to undergo MVR check.

Responsibilities

Engineer endpoint management platforms for security and automation.
Serve as macOS/Jamf Pro SME; guide team and develop best practices.
Standardize hardware; plan scalable data/software migrations.
Collaborate with users to define hardware/software needs; balance requirements with standardization.
Configure laptops/desktops per standards; include data migration and basic training.
Leverage endpoint platforms for deployment and printer management.
Develop OS/software deployment and patching processes.
Manage full technology lifecycle from procurement to retirement.
Contribute to training design and process improvement; document procedures.
Provide Tier II/III desktop support; proactive issue resolution.
Troubleshoot complex issues; minimize downtime; document work in ticketing system.