End-User Desktop Support Technician I

University of Alabama in Huntsville; Alabama; Sur place; USD 50 000 - 52 000; Plein temps

Résumé du poste

University of Alabama in Huntsville is seeking a Desktop Support Technician I to provide end-user desktop support across departments. The role emphasizes problem-solving, effective communication, and adherence to OIT policies.

Expect hands-on troubleshooting for Windows, macOS, Android and iOS devices, plus involvement in asset management and device configuration. The position requires an Associate’s degree and at least two years of IT experience, with strong teamwork and customer-service focus.

Qualifications

• Associate’s degree required with 2+ years IT work experience.
• Excellent verbal and written communication for technical and non-technical audiences.
• Ability to diagnose and resolve hardware, software, and basic network issues.

Responsabilités

• Provide end-user desktop support across departments, including hardware and software troubleshooting.
• Assist with OS install/update and asset management.
• Support core apps: Microsoft Office, Adobe Acrobat, Google Workspace.
• Assist with device enrollment and network registration; document activities in ticketing system.
• Collaborate with OIT and external resources for timely incident resolution.

Connaissances

End-user support

Troubleshooting

Communication

Microsoft 365

Google Workspace

Endpoint management

Active Directory

Formation

Associate’s degree

Outils

Jamf Pro

Intune

ConfigMgr

Description du poste

University of Alabama in Huntsville is seeking a Desktop Support Technician I to provide end-user desktop support across departments. The role emphasizes problem-solving, effective communication, and adherence to OIT policies.

Expect hands-on troubleshooting for Windows, macOS, Android and iOS devices, plus involvement in asset management and device configuration. The position requires an Associate’s degree and at least two years of IT experience, with strong teamwork and customer-service focus.