IT Support Associate: Desktop & End-User Tech

Continental Aerospace Technologies Inc; Mobile (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

Continental Aerospace Technologies Inc is seeking an IT Support Technician I to provide frontline technical support to employees across the organization. The role handles desktop/laptop configuration, printer issues, and help desk tickets with a focus on rapid user assistance.

The ideal candidate will have a high school diploma (an associate degree is preferred) and up to two years of IT support experience, with familiarity in Windows, Microsoft 365, and hardware handling.

Qualifications

• High school diploma or equivalent required.
• Associate degree in Information Technology or a related field preferred.
• 0 to 2 years of IT support experience.
• Basic knowledge of Windows operating systems, Microsoft 365, and computer hardware.
• Strong customer service, communication, and problem-solving skills.
• Ability to lift and move computer equipment up to 50 pounds.

Responsibilities

• Reset passwords and assist with account access issues.
• Troubleshoot desktop, laptop, printer, and peripheral hardware problems.
• Configure, deploy, and replace PCs and laptops.
• Provide first-level support for Microsoft 365 and business applications.
• Respond to and resolve help desk tickets in a timely manner.
• Install software and perform routine system updates.
• Document issues, resolutions, and asset information.
• Escalate complex issues to senior IT staff when needed.

Skills

Customer service

Communication

Problem solving

End-user support

Education

High school diploma or equivalent

Associate degree in IT or related field

Tools

Windows operating systems

Microsoft 365

Active Directory

Job description

Continental Aerospace Technologies Inc is seeking an IT Support Technician I to provide frontline technical support to employees across the organization. The role handles desktop/laptop configuration, printer issues, and help desk tickets with a focus on rapid user assistance.

The ideal candidate will have a high school diploma (an associate degree is preferred) and up to two years of IT support experience, with familiarity in Windows, Microsoft 365, and hardware handling.