End-User/Desktop Support Specialist - Onsite & Remote

Global IT Con. LLC; Marietta (GA); Hybride; USD 45 000 - 65 000; Plein temps

Résumé du poste

Global IT Con. LLC in Marietta, GA provides onsite and remote End User/Desktop Support to ensure reliable operation of computers, applications, and workplace technology. The role covers L1/L2 support for devices, troubleshooting, onboarding/offboarding, and equipment provisioning.

Proactive support for Windows 10/11, Microsoft 365, AD/Entra ID, and Intune is required, with strong customer service and communication skills to meet SLA targets.

Qualifications

• Associate or bachelor’s degree in IT or related field, or equivalent practical experience.
• 4+ years of End User/Desktop Support experience.
• Experience with Windows 10/11, Microsoft 365, Active Directory/Entra ID, and Intune.
• Knowledge of basic LAN/Wi‑Fi/VPN troubleshooting.

Responsabilités

• Provide L1 & L2 support for laptops, desktops, software, printers, and peripherals.
• Troubleshoot Windows, Microsoft 365, network, and application issues.
• Install, configure, deploy, refresh, and replace end-user devices.
• Managing the Conference rooms and provide support for large meetings.
• Support user onboarding, offboarding, and equipment provisioning.
• Manage incidents and service requests through the ITSM/ticketing system.
• Support Microsoft Intune, Autopilot, BitLocker, and endpoint compliance activities.
• Maintain IT asset inventory and coordinate hardware repairs and replacements.
• Escalate complex issues to Network, Server, Security, or application teams.
• Maintain technical documentation and knowledge-base articles.
• Deliver professional, customer-focused support while meeting SLAs.

Connaissances

Troubleshooting

Customer service

Communication

Formation

Associate or bachelor’s degree in IT

Outils

Windows 10/11

Microsoft 365

Active Directory/Entra ID

Intune

Description du poste

Global IT Con. LLC in Marietta, GA provides onsite and remote End User/Desktop Support to ensure reliable operation of computers, applications, and workplace technology. The role covers L1/L2 support for devices, troubleshooting, onboarding/offboarding, and equipment provisioning.

Proactive support for Windows 10/11, Microsoft 365, AD/Entra ID, and Intune is required, with strong customer service and communication skills to meet SLA targets.