Desktop Support

Global IT Con. LLC; Marietta (GA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Global IT Con. LLC in Marietta, GA provides onsite and remote End User/Desktop Support to ensure reliable operation of computers, applications, and workplace technology. The role covers L1/L2 support for devices, troubleshooting, onboarding/offboarding, and equipment provisioning.

Proactive support for Windows 10/11, Microsoft 365, AD/Entra ID, and Intune is required, with strong customer service and communication skills to meet SLA targets.

Qualifications

• Associate or bachelor’s degree in IT or related field, or equivalent practical experience.
• 4+ years of End User/Desktop Support experience.
• Experience with Windows 10/11, Microsoft 365, Active Directory/Entra ID, and Intune.
• Knowledge of basic LAN/Wi‑Fi/VPN troubleshooting.

Responsibilities

• Provide L1 & L2 support for laptops, desktops, software, printers, and peripherals.
• Troubleshoot Windows, Microsoft 365, network, and application issues.
• Install, configure, deploy, refresh, and replace end-user devices.
• Managing the Conference rooms and provide support for large meetings.
• Support user onboarding, offboarding, and equipment provisioning.
• Manage incidents and service requests through the ITSM/ticketing system.
• Support Microsoft Intune, Autopilot, BitLocker, and endpoint compliance activities.
• Maintain IT asset inventory and coordinate hardware repairs and replacements.
• Escalate complex issues to Network, Server, Security, or application teams.
• Maintain technical documentation and knowledge-base articles.
• Deliver professional, customer-focused support while meeting SLAs.

Skills

Troubleshooting

Customer service

Communication

Education

Associate or bachelor’s degree in IT

Tools

Windows 10/11

Microsoft 365

Active Directory/Entra ID

Intune

Job description

Title: End User Support/ Desktop Support

Duration: 12+ months

Location: 1755 West Oak Common Court. Marietta, GA 30062, USA

Position Summary

Provide onsite and remote IT support to end users, ensuring reliable operation of computers, applications, peripherals, and workplace technology.

Key Responsibilities

• Provide L1 & L2 support for laptops, desktops, software, printers, and peripherals.
• Troubleshoot Windows, Microsoft 365, network, and application issues.
• Install, configure, deploy, refresh, and replace end-user devices.
• Managing the Conference rooms and provide support for large meetings.
• Support user onboarding, offboarding, and equipment provisioning.
• Manage incidents and service requests through the ITSM/ticketing system.
• Support Microsoft Intune, Autopilot, BitLocker, and endpoint compliance activities.
• Maintain IT asset inventory and coordinate hardware repairs and replacements.
• Escalate complex issues to Network, Server, Security, or application teams.
• Maintain technical documentation and knowledge-base articles.
• Deliver professional, customer-focused support while meeting SLAs.

Qualifications

• Associate or bachelor s degree in information technology, Computer Science, or a related field, or equivalent practical experience.
• 4+ years of End User/Desktop Support experience.
• Experience with Windows 10/11, Microsoft 365, Active Directory/Entra ID, and Intune.
• Knowledge of basic LAN/Wi-Fi/VPN troubleshooting.
• Strong troubleshooting, communication, and customer-service skills.